Kirby Barno Email & Phone Number

Boise, Idaho, United States

(Acting Role January 2024 - April 2024). Manage a global team of client-facing Customer Success Managers (CSMs) across the US, APAC, and EMEA regions serving our OpSec Online Brand Protection, Anti-Fraud, and Anti-Piracy clients. Our CSMs strive to provide best-in-class service coupled with industry know-how and product expertise to ensure their programs meet their needs and address their core business problems.

Boise, Idaho, United States

Partnered with a team of Supervisors and their Brand Protection Analysts to provide industry-leading brand protection services to renowned brands across multiple industries.United with the Customer Success Managers, these professional client account teams strove to set the standard and deliver top-notch brand protection services against trademark, copyright, and other intellectual property (IP) infringement across the breadth of global websites, e-commerce marketplaces, paid search… Show more Partnered with a team of Supervisors and their Brand Protection Analysts to provide industry-leading brand protection services to renowned brands across multiple industries.United with the Customer Success Managers, these professional client account teams strove to set the standard and deliver top-notch brand protection services against trademark, copyright, and other intellectual property (IP) infringement across the breadth of global websites, e-commerce marketplaces, paid search advertising, mobile apps, and social media platforms.Successfully drove and supported key departmental initiatives through performance management practices, consistently achieved Key Performance Indicators (KPIs), client renewal revenue goals, and ensured Service Level Agreements (SLAs) were attained. Show less

Boise, Idaho Area

Managed a team of talented and passionate Customer Success Managers that partner with clients at a host of famous worldwide brands to provide the industry's most thorough online brand protection services. From helping clients realize counterfeit and piracy conversion, reducing Intellectual Property (IP) abuse and false association, to helping bring their channel affiliates into compliance with their partner policies.

Boise, Idaho Area

Managed the delivery of outsourced professional and administrative online brand protection services for a portfolio of famous brands and Fortune 500 companies across various industries including Internet, social media, leisure, retail, automotive, pharmaceutical, apparel, and more. Advocated and championed online and mobile brand protection strategies and tactical solutions to solve today’s brand abuse and anticipate tomorrow’s trends.

Provided professional investigation, analytics, and reports for large corporate clients to protect their brands, trademarks, copyrights, and patents from online content & domain abuse, paid search advertising infringements, and illegal online marketplace listings with real-time enforcement notices.

Meridian, Idaho, United States

Founder and officer of corporation that owned and operated a Moxie Java Bistro franchise. Administered all corporate accounting, tax, and payroll responsibilities and managed daily restaurant operations including marketing, human resources, finance, and operations. Trustee and plan administrator of corporate 401K plan. Researched, wrote, and operated from business plan. Negotiated contracts and managed relationships with bank, franchisor, developer, and suppliers.

Santa Clara, California, United States

Generated demand for Neoforma’s core solutions through integrated marketing programs, created brand awareness, and executed brand loyalty retention programs. Accountable for outbound marketing budget. Negotiated with and managed vendors, agencies, and consultants. Drove ongoing brand building activities. Successfully managed concurrent marketing programs and deadlines working interdepartmentally and with channel partners, vendors, and agencies.

San Francisco Bay Area

Managed print and online advertising executions, tradeshows and events, and all corporate web site content. Accountable for a significant print/online advertising and events budget. Managed media representatives on media planning, positioning, and rates. Interfaced with advertising agency on concepts, creative, materials delivery, and invoicing. Conducted tradeshow, executive speaking, and event planning, details, and logistics.

San Rafael, California, United States

Marketing Programs Specialist, VIP Subscription Program (1999)Marketing Programs Specialist, Toplines (1998 – 1999)Thomas Publishing Liaison (1998)Marketing Communications Specialist, Data Publishing Group (1996 – 1997) Marketing Support, Asia/Pacific Marketing Operations (1994 – 1996)