Susan Kirby Corder work email
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Susan Kirby Corder personal email
I’m a manager with more than a decade of experience with cross-functional project leadership and enterprise application administration in IT, Customer Service, and Pricing & Analytics.I'm skilled at analyzing painful problems and creating breakthrough technology and process improvement solutions.My colleagues find me to be inquisitive, approachable, and always committed to delivering high quality results.
Expedia Group
View- Website:
- lifeatexpedia.com
- Employees:
- 30483
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Sr. Program ManagerExpedia GroupNorth Bend, Wa, Us
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Sr. Program ManagerExpedia Group Mar 2018 - PresentUnited States -
Business Data AnalystSnoqualmie Valley School District 2013 - 2017Snoqualmie, Wa• Owned application support and program management of multiple SaaS assessment platforms and public-sector ERP and CRM systems• Partnered with key vendor to steer and redesign feature deliverables for new academic assessment products• Built data analysis models that identified 150+ elementary students at risk for high school graduation, resulting in interventions for all students• Continuously improved student assessment and placement processes across multiple organizations. Reduced assessment times by 75% in reading and math, returning $50K to the district’s budget• Managed identification, evaluation and presentation of key performance indicators for district academic priorities -
Quality & Process Improvement Customer Care ManagerVerizon Wireless 1996 - 2000Bellevue, Wa• Streamlined complex, expensive processes and business transactions resulting in shorter calls, and $1M+ net gain from a single project• Developed program to improve culture of service quality through peer monitoring and feedback. This resulted in 10% call quality improvement• Managed implementation of revenue producing products, pricing, services and offers into the Customer Service department• Oversaw product visioning and development process for a cutting-edge technology-based work and incoming call delivery system -
Senior Technical It Project ManagerVerizon Wireless 1994 - 1996Bellevue, Wa• Ensured internal system and vendor readiness for peak holiday transactions. Resolved a major system-wide failure, stopping the loss of 40,000 new customers valued at $20M annual revenue• Managed cross-functional teams for varied enterprise billing system projects and product enhancements (mergers/customer acquisitions, system conversion planning, number portability, billing formats, Y2K, product implementation and billing overhaul)• Responsible for communicating project status, roadblocks and resource requests to project team and senior level management
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Application Administration SpecialistVerizon Wireless 1992 - 1994Bellevue, Wa• Trained 200+ representatives to use new order processing and billing features that cut costly, key transaction times by 80% for an annual savings of $2.5M• Responsible for billing and CRM system interfaces including improvement requirements, design, testing, implementation, trouble resolution and product documentation• Served as "super user" expert for company-wide activation, billing and direct marketing systems• Liaison between Customer Service system users and IT analysts
Susan Kirby Corder Skills
Susan Kirby Corder Education Details
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Psychology & Public Administration (Minor)
Frequently Asked Questions about Susan Kirby Corder
What company does Susan Kirby Corder work for?
Susan Kirby Corder works for Expedia Group
What is Susan Kirby Corder's role at the current company?
Susan Kirby Corder's current role is Sr. Program Manager.
What is Susan Kirby Corder's email address?
Susan Kirby Corder's email address is su****@****410.org
What schools did Susan Kirby Corder attend?
Susan Kirby Corder attended University Of Puget Sound.
What skills is Susan Kirby Corder known for?
Susan Kirby Corder has skills like Project Management, Process Improvement, Software Project Management, Business Process Improvement, Project Planning, Change Management, Cross Functional Team Leadership, Training And Development, Data Mining, Data Warehousing, Database Design, Requirements Analysis.
Who are Susan Kirby Corder's colleagues?
Susan Kirby Corder's colleagues are Araceli Cámara Gallego, Jayant Gupta, Wittaya Saekoew, Lisa Guffey, Dishant Kumar, Ricardo Perez, Carla Ortiz.
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