Kirby Libunao Email & Phone Number

Arlington Va

Key Duties & Responsibilities Provides direct desktop support to senior management, function as team lead on projects tasks; provide level 2 support for business critical applications and functions. This position encompasses general lifecycle management of administrative computing technology. This Management includes, but is not limited to, researching new technology, securing quotes and appropriately assisting in procurement processes, tracking and accountability of equipment, general support and maintenance of equipment, and adhering to specific guidelines for decommissioning and disposal of Desktop Services managed Technology. Incumbent must assure that the Company philosophy: quality services to clients; development, growth, involvement, and recognition of employees; sound economic principles; and environment which is conducive to innovation, positive thinking and expansion – is considered in carrying out the duties and responsibilities of this position.Interacts with: Corporate end users including senior management, 3rd party vendors, external support representatives, school system technicians

Singapore

Key Duties & Responsibilities- Co-ordinate and oversee the IT staff’s tasks- Troubleshoot user issues and if necessary, assign the task to the appropriate person- Interface with supervisors and managers on current problems and future projects- Provide updates for the monthly management reports- Provide guidance to IT staff- Assist in the system design of project solutions- Manage and scale our internal network infrastructure- Manage purchasing of equipment and software licenses- Work with our People team on technical onboarding procedures- Manage future growth for the IT team- Responsible for maintaining a professional and satisfied relationship with clients and customers by providing high quality products and services like troubleshooting support & making sure of a dedicate web access of knowledge base articles & troubleshooting techniques to resolve customer’s technical issues in a timely & cost effective manner.

Singapore

Key Duties & Responsibilities- Manage and scale our internal network infrastructure- Improve our technical collaboration platforms- Provision new machines and accounts- Manage purchasing of equipment and software licenses- Work with our People team on technical onboarding procedures- Manage future growth for the IT team- Responsible for all internal and external IT related matters. For internal IT responsible in maintaining our company’s database as well as solving all IT issues which may arise from time to time. - In charge of conduct training on a weekly basis to both new and old staff on products & software.

Singapore

Key Duties & Responsibilities- Responsible for all internal and external IT related matters. For internal IT responsible in maintaining our company’s database as well as solving all IT issues which may arise from time to time. - In charge of conduct training on a weekly basis to both new and old staff on products & software. - Responsible to do research on competitors products.- For External IT matters, my duties include installation of printer drivers when our machines are delivered to the customers premises and also troubleshoot IT issues on our existing customers.

Ncr - National Capital Region, Philippines

- Responsible for maintaining a professional and satisfied relationship with clients and customers by providing product and service troubleshooting while educating about the features and makes use knowledge bases and proprietary troubleshooting techniques to resolve a customer’s technical issue in a timely and cost-effective manner.- Provide both Inbound and Outbound Communication through telephone technical Support- Provide excellent customer service solutions to users pertaining to PC Technical problems.- Responsible for managing higher troubleshooting issues & assistance through transfer from Level 1 technical support issues that are unresolved cases

Ncr - National Capital Region, Philippines

- Provide clear inbound communication through telephone technical support.- Provide excellent customer service solutions to users pertaining to PC Technical problems.

Ncr - National Capital Region, Philippines

- Responsible for managing higher troubleshooting issues & assistance through transfer from Level 1 technical support and issues that are unresolved cases- Provide both Inbound and Outbound Communication through telephone advanced technical Support- Provide excellent customer service solutions to users pertaining to PC Technical problems.

Ncr - National Capital Region, Philippines

- Fully responsible in set-up and maintenance of a responsive internet café network system; Design and personal use; Installation of Gaming system and software’s like Cybercafé Professional- Performs troubleshooting, maintenance and repairs of PC units for optimum performance.Exchange management

Associate'S Degree, Information Technology, College

Activities and Societies: Side Business Computer Cafe

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