Ben Kirchner Email & Phone Number

Scottsdale, Az, Us

Scottsdale, Arizona, Us

Scottsdale, Arizona, Us

Scottsdale, Az, Us

Responsible for creating cutting-edge, interactive learning experiences in virtual reality and e-learning applications. • Developing, deploying and supporting Axon’s VR empathy training focused on de-escalation by placing learners in the shoes of someone in a mental health crisis, then the responding officer that must de-escalate situation. Training recently featured Good Morning America and ABC Nightline (see video below). • Creating interactive online courseware for Axon Academy covering key Axon products. Courseware includes 3D models, interactive, micro-quizzes, etc. • Hosting training webinars for TASER Master Instructors in use of Axon Academy.• Resolving technical support escalations for Axon Academy and Axon VR.• Created experiential customer demos for Axon Accelerate 2019 conference that touched Axon’s key products and showcased the possibilities of Virtual Reality and Augmented Reality.

Tempe, Arizona, Us

Leading the design and development of high-tech, high-touch experiential training events that reach up to 35,000 participants nationwide. Key clients: Alfa Romeo, Maserati, Jeep, and Acura. • Analyzing areas of opportunity to address in client training programs and providing consultative direction. • Working closely with clients and SMEs to ensure we bring their training needs to life. • Leading a team of creatives including Instructional Designers, Graphic Designers, Web Developers and Software Developers to produce all creative deliverables. • Ensuring instructional design methodology embraces modern adult learning theories and the fact that adults learn by doing. • Reviewing and proofing all deliverables to ensure a high standard of excellence. • Managing the creation of custom event websites that include event registration, e-learning, interactive gamification elements, micro quizzing, and live polling.• Project Manager of innovative Augmented Reality experiences using Apple’s AR Kit. • Exploring and developing cutting-edge technologies for training applications. • Working interdepartmentally with key stakeholders in event Production and Logistics. • Leading T3 (Train The Trainer) events to train touring facilitators, Pro Drivers, and event staff.

Cupertino, California, Us

Leading teams of 100+ through big changes in fast-paced environment.• Responsible for developing and executing sales and service strategies at a high level in high-volume, multi-million-dollar stores. • Created unparalleled career experiences for employees by actively developing and coaching them to success.• Analyzed data for trends and developing small teams of influencers to drive change. • Managed vision and purpose by “starting with why” through daily coaching and direction. • Drove customer loyalty through world-class technical support, service, and B2B sales. • Diplomatically managed multiple commitments to customers, staff, and operations.• Oversaw daily operations including scheduling. • Responsible for hiring, staffing, and training industry leading talent.

Cupertino, California, Us

2-year leadership program focused on experiencing and leading all areas of the world’s most successful Retail Stores.• Rotated through managing each area of the business (sales, service, operations, B2B, and people leader). • Led teams to success during rapid rollouts of company initiatives and pilots.• Researched areas of opportunities and assembled case studies involving data analysis. • Developed key players into positive influencers.• Collaborated with and challenged peers from within and across markets.• Motivated and inspired teams to thrive.

Cupertino, California, Us

Influenced store performance through team coaching, product training, technical knowledge, peer-relationships, and world-class transformational customer experiences. • Developed the technical knowledge and business acumen of our team. • Created and delivered training to existing employees.• Facilitated Apple CORE training to onboard new hires. • Consistently exceeded company sales metrics. • Collaborated with other stores in the market to define and elevate the new Expert role.• Built sustained bench of future Experts and leaders in the company who continue to advance.

San Marcos, Tx, Us

Inbound Call Center for technical support and customer service of popular internet service providers including Cox Communications, CenturyLink, and Quest. • Consistently maintained high call volume and low call time. • Recognized through top awards and company contests for top performers. • Provided support to high profile customers and business accounts. • Supported Tier 1 Specialists with escalations via IM.

B.A. Behavioral Sciences, Psychology

Associate'S Degree, Psychology