Ben Kirchner Email & Phone Number

Scottsdale, AZ, US

Scottsdale, Arizona, US

Scottsdale, Arizona, US

Scottsdale, AZ, US

• Responsible for creating cutting-edge, interactive learning experiences in virtual reality and e-learning applications.
• Developing, deploying and supporting Axon’s VR empathy training focused on de-escalation by placing learners in the shoes of someone in a mental health crisis, then the responding officer that must de-escalate.
• Creating interactive online courseware for Axon Academy covering key Axon products. Courseware includes 3D models, interactive, micro-quizzes, etc.
• Hosting training webinars for TASER Master Instructors in use of Axon Academy.
• Resolving technical support escalations for Axon Academy and Axon VR.
• Created experiential customer demos for Axon Accelerate 2019 conference that touched Axon’s key products and showcased the possibilities of Virtual Reality and Augmented Reality.

Tempe, Arizona, US

• Leading the design and development of high-tech, high-touch experiential training events that reach up to 35,000 participants nationwide. Key clients: Alfa Romeo, Maserati, Jeep, and Acura.
• Analyzing areas of opportunity to address in client training programs and providing consultative direction.
• Working closely with clients and SMEs to ensure we bring their training needs to life.
• Leading a team of creatives including Instructional Designers, Graphic Designers, Web Developers and Software Developers to produce all creative deliverables.
• Ensuring instructional design methodology embraces modern adult learning theories and the fact that adults learn by doing.
• Reviewing and proofing all deliverables to ensure a high standard of excellence.

Cupertino, California, US

• Leading teams of 100+ through big changes in fast-paced environment.
• Responsible for developing and executing sales and service strategies at a high level in high-volume, multi-million-dollar stores.
• Created unparalleled career experiences for employees by actively developing and coaching them to success.
• Analyzed data for trends and developing small teams of influencers to drive change.
• Managed vision and purpose by “starting with why” through daily coaching and direction.
• Drove customer loyalty through world-class technical support, service, and B2B sales.

Cupertino, California, US

• 2-year leadership program focused on experiencing and leading all areas of the world’s most successful Retail Stores.
• Rotated through managing each area of the business (sales, service, operations, B2B, and people leader).
• Led teams to success during rapid rollouts of company initiatives and pilots.
• Researched areas of opportunities and assembled case studies involving data analysis.
• Developed key players into positive influencers.
• Collaborated with and challenged peers from within and across markets.

Cupertino, California, US

• Influenced store performance through team coaching, product training, technical knowledge, peer-relationships, and world-class transformational customer experiences.
• Developed the technical knowledge and business acumen of our team.
• Created and delivered training to existing employees.
• Facilitated Apple CORE training to onboard new hires.
• Consistently exceeded company sales metrics.
• Collaborated with other stores in the market to define and elevate the new Expert role.

San Marcos, TX, US

• Inbound Call Center for technical support and customer service of popular internet service providers including Cox Communications, CenturyLink, and Quest.
• Consistently maintained high call volume and low call time.
• Recognized through top awards and company contests for top performers.
• Provided support to high profile customers and business accounts.
• Supported Tier 1 Specialists with escalations via IM.

B.A. Behavioral Sciences, Psychology

Associate'S Degree, Psychology