Chad Kirchner Email & Phone Number

* Business value analysis, business case development, proposal / deal structuring and negotiation for Salesforce's largest and most strategic customers.

•Responsible for helping our large enterprise customers leverage Salesforce products to transform their business processes and achieve ongoing success. •Lead team of 5 talented Success Directors managing portfolio of >$140M in annual revenue and >100 organizational deployments of Salesforce.•Collaborate with customers to establish a transformational Business Roadmaps to ensure achievement of business goals and play a fundamental part in helping customers establish and manage all aspects of their Salesforce programs.•Partner with sales teams to exceed revenue goals and expand Salesforce product footprint. •Align with customer executives to ensure Salesforce is delivering quantified value in excess of customer investment. •Serve as a customer advocate in driving industry best practices and the evolution of Salesforce.com product and platform functionality.

•Development efforts focused on visualization and productivity tools for tablet and smartphone hardware.• Independent consulting engagements targeting Customer Relationship Management and Business Intelligence system selection and implementation for Life Science companies. Focus areas include: process discovery, object model design, software configuration and customer education.

Product Strategy and Management *Global responsibility for definition, design and delivery of innovative solutions, strategic product direction and market analysis to guide products and generate >$50M average annual revenue. Product focus areas included Customer Relationship Management and Business Intelligence / Analytics for Sales and Marketing organizations. Deep expertise in Closed-Loop Marketing (eDetailing) and enabling Mobile CRM solutions for field forces using Tablets and Smartphones. Managed all aspects of product development lifecycle including: requirements gathering, design, on / off-shore resource management, Agile product development, testing and delivery. Customer and Field Sales Enablement*Ongoing partnership and collaboration with Life Science community members including: Consulting Partners, Industry Analysts (Gartner, Forrester, IDC, AMR) and FDA. Frequent customer engagement to provide strategic product direction and sales force interaction to support opportunities. Communication vehicles included presentations, group facilitation, web-conferences and social media. Social media example: http://www.youtube.com/watch?v=DEqGzCnqqUw.

Greater Minneapolis-St. Paul Area

Customer Strategy and Analytics*Led large scale business intelligence and content delivery initiatives for Sales organization. Managed all aspects of toolset development and delivery – including: planning, finances, methodologies, business analysis, project management, software lifecycle development, compliance, rollout, maintenance and education. Directly managed team of 12 (4 FTE’s and 8 contractors). Responsible for: recruiting, hiring, training, development, staff management and organizing teams to successfully deliver results. Achieved annual savings of >40,000 FTE hours.Sales Strategy*Responsible for roll-out of Medtronic CRM Customer Oriented Sales Strategy designed to train US field sales management how to deploy resources against strategic customer base. Strategy execution resulted in successfully doubling size of Medtronic CRM US field sales force from 2,000 to 4,000 employees within 18 months. Awarded 2003 Medtronic Cardiac Rhythm Management Star of Excellence for successful strategic implementations.Customer Collaboration *Developed and managed supply chain assessments program for strategic customer base. Responsibilities included: creation of assessment process, account qualification, interviewing and requirement gathering, business case creation and customer presentations.

Greater Minneapolis-St. Paul Area

Assisted clients improve management and supply chain operations through strategy development, process improvement and technology selection. Engagement experience included:Customer Relationship Management (CRM) Solutions*Managed front-end design and development of CRM solutions for showcase clients. Solution development aligned with industry and CRM best practice methodologies.Software Selection Initiatives*Created ‘current state’ and ‘future state’ processes through series of client interviews and facilitated sessions. Emphasis on cross-functional software use and supply chain collaboration. Managed request-for-proposal (RFP) creation and process. Collaborated with vendors to retrieve results of RFP and synthesized to create ‘short list’ of finalist packages. Process Reengineering*Reengineered grocery stores by implementing operational and expense improvements. Implemented efficient assortment program to rationalize SKU base and maximize profitability. Performed supply chain assessment for retail pharmacy chain. Areas of concentration included PLAN, BUY, MOVE, and SELL functions with emphasis upon retail price optimization, supply chain collaboration and distribution optimization.

Bachelor Of Arts (B.A.), Economics

Mba, Management Information Systems And Finance