Kirema James Email & Phone Number

Nairobi Kenya

Greater Denver Area

Help Desk Technician at Promontory Risk Review. Denver, CO. June 2012 – Present • Performed high level help desk support for enterprise applications such as MS office suite, custom web browser plug-ins, Adobe, java and other proprietary applications used in risk review business systems. • Provided desktop and laptop hardware and software support including: imaging, deploying, assigning computers to new users, upgrading and updating hardware and software. • Offered Terminal Services… Show more Help Desk Technician at Promontory Risk Review. Denver, CO. June 2012 – Present • Performed high level help desk support for enterprise applications such as MS office suite, custom web browser plug-ins, Adobe, java and other proprietary applications used in risk review business systems. • Provided desktop and laptop hardware and software support including: imaging, deploying, assigning computers to new users, upgrading and updating hardware and software. • Offered Terminal Services connection support and VPN setup for laptop users • Diagnosed data connectivity issues, for PoE, guest wired and wireless network, and local Promontory network connections• Highly involved in the planning and execution of multiple corporate moves between sites: duties included supervision of IT equipment handling and placement, setup and connections, and testing for network connectivity after the move. Show less

Greater Denver Area

Gave technical and professional IT support to new and existing corporate clients supported by RTL Networks-includes managing existing projects and assessing information system infrastructure needs and suggesting best solutions that works within clients budget.Provided enterprise-wide administrative and technical support for Microsoft platforms; duties include setting up, configuring and supporting Microsoft Windows 2003 and 2008/R2 server infrastructureActed as an administer for MS… Show more Gave technical and professional IT support to new and existing corporate clients supported by RTL Networks-includes managing existing projects and assessing information system infrastructure needs and suggesting best solutions that works within clients budget.Provided enterprise-wide administrative and technical support for Microsoft platforms; duties include setting up, configuring and supporting Microsoft Windows 2003 and 2008/R2 server infrastructureActed as an administer for MS Exchange Server 2007/2010, MS SharePoint 2007/2010, MS SQL Server2005/2008, Hyper-V, DNS, DHCP, TCP/IP and support for MS-CRM and FirewallOffered user support for workstations, laptops, mobile devices and Cisco VoIP phones; duties include, repairing PCs and Servers, setting up new employee workstations, Cisco phones, AD accounts, e-mails, and password reset, etc. Managed and monitored system-wide backups for servers and workstations using NT backup and other third party security suites such as Symantec Executive backup. Show less

Helped customers make informed decisions on various computers, mobile devices, computer peripherals and other electronics for business and personal use.Received and diagnosed computers brought in for repair, escalated repair orders to tier two repair team or to manufacture's service center. Repaired PCs following stipulated procedures that protects customer privacy and ensures customer data protection

Bachelor Of Science - Bs, Business Technology Management

Associate Of Applied Science, Computer Information Technology/Cisco Networks