Michael Kiresuk Email & Phone Number

Minneapolis, Minnesota, United States

Currently manages the iOS mobile deployment for flight control, inflight, operations and maintenance. Supports hardware and software critical to daily operations. Provides general technical support, class training and related documentation.- Manages iOS hardware and software deployment with Workspace One UEM MDM.- Maintains iPads on aircraft for flight control and compliance.- Tests and evaluates new hardware and software for regulatory compliance.- Provides primary setup and support for Apple computers in the office.- Maintains cellular platforms for iPhones and outstation networking equipment.

U.S. Bank Stadium Minneapolis, Mn Usa

Technical support for major events at U.S. Bank Stadium.- Event support for stadium A/V, computer and iOS needs- Prepared and deployed technology solutions with IT team.

Greater Minneapolis-St. Paul Area

Provided enterprise Tier II software and iOS hardware support for a nationwide field service and management team. Handled escalated technical issues and data related requests for a custom iOS app that involved invoicing, detailed data collection, route information and account management. Supported a number of integrated software solutions that include Salesforce, Rizepoint and Formsite. - Managed a broad range of support requests from phone, email and ServiceNow.- Supported technical aspects of iOS deployment with Airwatch MDM and cellular carrier portals.- Processed requests that update a number of internal reports, services and compliance measurement.- Worked between multiple internal teams to continuously improve support options.- Evaluated software and service platforms to improve overall usage and data processing.- Provided training to management and the field for hardware and software solutions.

Bloomington, Mn

Provided world-class technical support for Apple Retail. Supported the full range of customers from brand new users to independent Apple support professionals managing deployments of Apple products. Responsible for constant change in technical knowledge, timely repair skills and continuous multi-tasking under a tight appointment system. Continually worked with the team on fine tuning empathy skills, patience, and critical thinking. Worked closely with the business team helping with technical presentations for Apple business solutions.- Consistently recognized for excellence in customer experience surveys/rankings.- Mentored Genius staff and provide Family Room training to new Geniuses.- Experienced with a busy retail environment where the technical team is integral to success of sales, business team, training, inventory and management teams.- Provided in-store training to business customers on Apple solutions.- Expanded knowledge to include OS X Server, MDM and core os commands.- Reviewed Genius staff on a bimonthly schedule with discussions that relate to current performance, issues and concerns.- Managed daily scheduling and staffing of the Genius Bar.

Master'S Degree, Fine And Studio Arts

Bachelor Of Fine Arts - Bfa, Painting

Minor in Art History