Experienced Support Engineer with good troubleshooting and communication skills. Eager to learn and investigate to the bottom to provide expert-level support for customers and colleagues alike. Expect new challenges and self-development opportunities.
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Lead Technical Support EngineerBrokerpilot Jan 2024 - PresentDubai, United Arab Emirates -
Trading System AdministratorFreedom Finance Europe Ltd Apr 2023 - Jan 2024Cyprus• Maintaining and overseeing the functionality of trading systems on both exchange and over-the-counter platforms;• Creating a knowledge base for the technical department, including documenting procedures, standards, and solutions for the maintenance and support of trading systems;• Technical support and consultation for specialists in adjacent departments. -
Technical Support EngineerSkyeng Aug 2021 - May 2023Cyprus• Localization, monitoring, and registration of technical malfunctions;• Consultation with clients in English, Turkish, Spanish, and Italian languages;• Solving technical problems via remote access;• Testing new features, identifying bugs and errors, and providing detailed reports for developers;• Data management in Kibana and Redash. Processing requests in Slack, AutoFAQ, and Jira;• Onboarding new technical support staff, and supporting the Confluence knowledge base. -
System AdministratorLandau School Oct 2018 - Mar 2021Baku City, Contiguous Azerbaijan, Azerbaijan• Maintaining the functionality of the print server, access control, school management system, ticket, and booking systems;• Installation and configuration of network and computer equipment (routers, switches, access points);• Maintenance of surveillance and security systems (Physical Access Control System, Public Address and General Alarm, Biometric Access Control System, ID System);• Resource management of consumables for printers, equipment, and software;• Provision of educational materials and training for staff. -
System AdministratorBritish School In Baku Oct 2017 - Oct 2018Baku, Contiguous Azerbaijan, Azerbaijan• Troubleshooting and vulnerability analysis of computing and network devices;• Supervision of network (DNS, DHCP, firewall), surveillance, and other infrastructure systems;• Participation in network installation works, including cabling installation, renovation, and troubleshooting.
Frequently Asked Questions about Kirill Aliyev
What company does Kirill Aliyev work for?
Kirill Aliyev works for Brokerpilot
What is Kirill Aliyev's role at the current company?
Kirill Aliyev's current role is Technical Support Engineer.
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