• Maintaining and overseeing the functionality of trading systems on both exchange and over-the-counter platforms;• Creating a knowledge base for the technical department, including documenting procedures, standards, and solutions for the maintenance and support of trading systems;• Technical support and consultation for specialists in adjacent departments.

• Localization, monitoring, and registration of technical malfunctions;• Consultation with clients in English, Turkish, Spanish, and Italian languages;• Solving technical problems via remote access;• Testing new features, identifying bugs and errors, and providing detailed reports for developers;• Data management in Kibana and Redash. Processing requests in Slack, AutoFAQ, and Jira;• Onboarding new technical support staff, and supporting the Confluence knowledge base.

• Maintaining the functionality of the print server, access control, school management system, ticket, and booking systems;• Installation and configuration of network and computer equipment (routers, switches, access points);• Maintenance of surveillance and security systems (Physical Access Control System, Public Address and General Alarm, Biometric Access Control System, ID System);• Resource management of consumables for printers, equipment, and software;• Provision of educational materials and training for staff.

• Troubleshooting and vulnerability analysis of computing and network devices;• Supervision of network (DNS, DHCP, firewall), surveillance, and other infrastructure systems;• Participation in network installation works, including cabling installation, renovation, and troubleshooting.