Senior leader responsible for Process optimization and automation, Credit Initiation, Cards Operations, Cash and Counter Operations, Treasury Operations, Payments, Debt Collection, Complaint Management, Contact Centre, Operational Centre of Excellence (COE), Legacy real estate portfolio management.People responsibility over 2300 employees- Creation of service-oriented organization in COE. Establishment of capacity modeling and planning, service level agreements, metrics, customer management framework, unit cost measurement, regular reporting- Implementation of the culture of continuous improvement in COE, which lead to 184 FTE optimization in 2021, 314 FTE optimization in 2022, reduction of unit costs by over 10% in 2023- Launch of cross-functional IT-Back office agile teams, which drive automation, RPA, Machine Learning and Artificial Intelligence in back office processes- Legacy real estate assets portfolio sales of 1 Bln RUB per annum- Several industry awards for achievements in contact centre, customer experience and operational management

Senior leader, responsible for IT Development, IT Operations, Back office operations, Procurement, Debt Collection, Contact Centre, Real estate portfolio management.  People responsibility: Over 1400 people  Budget responsibility: Over 4 bln rubles (~60 mln $)  Real estate portfolio: Over 40.000 sq.mAchievements:- Agile. Digital transformation of IT. Move from classic bank IT to product-driven development using SCRUM and KANBAN- Modernization of legacy IT landscape to enable agile transformation of the bank: implementation of CI/CD, Clouds, decoupling of core systems, APIs- Launch of new OTP Online Internet and mobile bank. 500+ thousand active users in 9 months.- Delivery of several infrastructure projects: Electronic archive, Disaster Recovery, Contact Centre upgrade, Treasury trading platform (Baxter) implementation, Collection strategy automation, Internet bank for small and medium enterprises.- COVID-19 response. 3000 users moved to home office within 3 weeks- Significant reduction of critical incidents and overall improvement of stability- Green field deployment of Core Operations Centre of Excellence for 700 people in low cost location outside of Moscow. Planning, design, construction, fit-out, talent acquisition- Full office renovation of headquarters in Moscow (4300 and 10000 sq m)- Upgrade of Procurement function, elimination of “grey” zones via extensive use of electronic trading platforms- Set up of rolling program to sell non-core real estate assets- Sale of Touchbank portfolio and spin off the bank without operational, regulatory or customer issues

Head of Information Technology in Citi in Czech Republic, Slovakia, Romania, Bulgaria, Hungary, Ukraine, Kazakhstan and Russia, reporting to EMEA CIO. - People responsibility: over 220 professionals in 8 countries with 8 different cultures. - Budget responsibility: over $100 mln . - Implementation of major Technology systems upgrade for Consumer bank in Czech republic and Russia.

Senior manager, responsible for all aspects of IT in Citibank Russia, Ukraine and Kazakhstan. This includes, but not limited to: People management, IT Project management, Production Support, Application development, IT Infrastructure, IT finance and budgeting, Vendor management, Controls and Compliance. Single point of contact for Corporate and Consumer businesses and support functions. - Responsibility for maintaining strong control environment - People responsibility: 150+ employees and full time contractors - Budget responsibility: over $50’000’000+ - Single point of contact for Corporate and Consumer businesses in CIS - Management of day to day relationships with C-level business executives in Russia, Ukraine, Kazakhstan, as well as with the Head office in London, Development teams in Singapore and India, Internal Audit and third party technology vendors- Oversight of the delivery of major technology programmes, which affect Russia and CIS- Reporting to and deputizing CIO for CEE (Hungary, Romania, Czech, Slovakia, Bulgaria, Russia, Ukraine and Kazakhstan)

- Launch of new internet bank (Absolut online)- Implementation of priority principles for IT software development- Improvement of transparency of IT services. Regular reporting of cost allocations, software development, project implementation- On-going promotion of customer-focused culture in IT- Cost optimisation initiatives.- Managing team of 200+ IT professionals- Responsible for budget over RUR 900M

Head of IT at Barclays Russia.- Post-acquisition project of integrating Expobank IT into Barclays group- Implementation of strong technology control framework, remediation of internal audit observations- Implementation of Barclays Group technology policies and procedures in Expobank- Top-grading of key staff, strengthening leadership capacity of technology management team- Lead IT cost optimisation initiatives- Created and ensured completion of Information Technology strategy for Barclays Russia

- Focus on IT support of growing of retail business in Russia (up to 50 branches in 7 cities)- Managed team of 48 professionals, providing 24x7 support for 3500+ users in 3 time zones- Implemented strong financial management culture in IT, managed annual technology budget over $30 M- Implemented internal cross-charges (IT to the business) - Implemented ITIL best practices (Change Management, Problem Management, Capacity management, etc)- Implemented Service Level Agreement (SLA) between Technology and Business, service metrics, key performance indicators- Created and implemented IT Disaster Recovery strategy- Responsible for Technology compliance with Russian and US laws- Single point of contact for internal and external technology audits- Mnaged number of major IT Infrastracture projects, including major network, voice, distributed storage upgrades, set-up of core data centres for Citi in Russia, set-up of Call Centre technology and IVR, growth of ATM network, etc.

Various roles in IT:- Data Centre operator- Helpdesk Analyst- Windows administrator (Windows NT, Windows 2000)- Voice (Nortel) and Network (Cisco) engineer- Project manager- Head of Platform group