- Dealing with support requests like gameplay questions, account issues, payment problems etc. via asynchronous chat.- Collecting and filter user feedback and relay it to the production teams.- Ensuring cross-team awareness of new and persisting issues and bugs.

- Working on creating support pipeline for hypercasual & midcore projects from scratch - Responding to player queries in a timely and accurate way via email and CS platforms (Helpshift)- Gathering players' feedback and making weekly reports- Analyzing store reviews (Google Play, AppStore, AppFollow)- Sharing feature requests and effective workarounds with team members- Building knowledge base according to the most frequently asked questions and issues- Communicating… Show more - Working on creating support pipeline for hypercasual & midcore projects from scratch - Responding to player queries in a timely and accurate way via email and CS platforms (Helpshift)- Gathering players' feedback and making weekly reports- Analyzing store reviews (Google Play, AppStore, AppFollow)- Sharing feature requests and effective workarounds with team members- Building knowledge base according to the most frequently asked questions and issues- Communicating with different teams across multiple departments Show less

As a Support Specialist:- Responded to comments and customer queries across multiple social media and support system in a timely manner according to the internal reply rules system - Identified customer needs and helped customers use specific features of the products - Monitored and reported on feedback and online reviews - Interacted closely with different team departments on the issues As a Communication Specialist:- Built special relationships with VIP customers… Show more As a Support Specialist:- Responded to comments and customer queries across multiple social media and support system in a timely manner according to the internal reply rules system - Identified customer needs and helped customers use specific features of the products - Monitored and reported on feedback and online reviews - Interacted closely with different team departments on the issues As a Communication Specialist:- Built special relationships with VIP customers, potential customers, and social media followers - Posted to social media, combined weekly reports, analyzed users’ feedback, improved and expanded answer base- Analyzed community insights and filtered low-performing content- Managed monthly content plan and strategies, stayed up-to-date with social media trends Show less

Additionally:- I managed all reports (weekly and monthly) regarding support requests via all support channels;- Developed in-game knowledge base;- Moderated in-game global chat, players' nicknames and alliance names in terms of offensive language

As a Customer Support representative:- I replied to emails and messages from players all over the world in Russian and English via webmail, social media and forums in coordination with Team Leads;- I consistently provided solutions to technical issues and offered possible advice to in-game matters.My tasks also included:- Error reporting and improvement suggestions;- Assisting other teams with general testing duties when required.Moreover:- I occasionally… Show more As a Customer Support representative:- I replied to emails and messages from players all over the world in Russian and English via webmail, social media and forums in coordination with Team Leads;- I consistently provided solutions to technical issues and offered possible advice to in-game matters.My tasks also included:- Error reporting and improvement suggestions;- Assisting other teams with general testing duties when required.Moreover:- I occasionally provided translations for the game, editing them before they are implemented into the games, ensuring that quality, accuracy and consistency was maintained.- My responsibilities included working with the community. I came up with update announcements, posted them and worked on community strategies in order to deliver an exceptional customer experience. Show less

- Performed translation of TV series & movie subtitles from English to Russian;- Edited subtitles and ensured quality, accuracy and cultural consistency were maintained;- Coordinated with our translators & editors, assisting with different team projects and general project duties when needed;