Kirill K. Email & Phone Number

United Kingdom

United Kingdom

- Reviewed and evaluate current community initiatives, such as:- Supported the tutor support groups experiment- Welcomed tutors- Supported Idea jams- Determined what initiatives can help drive our goals as a community- Designed and implement programs and events that help tutors and learners connect in new ways- Develop new processes to help new members get familiar with the community-Supported accountability groups- Hosted Game nights- Helped build the culture of a strong community at schoolhouse.world

- I Co-Lead a team with 594 members of staff- I identified issues, analysed information and provide solutions to problems.- Participated in team-building activities to enhance working relationships.- Created successful work rosters for each team member to maintain deadlines.- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.- Conducted routine inspections of audits to check quality and compliance with company policies.- Handled tutor complaints, resolved issues and adjusted audits to meet changing needs.- Maintained compliance with company policies, objectives and communication goals.- Train new auditors in substantial internal investigation standards and PII protection- Manage communications between auditors, product team, tutors, and advisory board members- Develop, present, and actively maintain protocols for a multilayer internal review system meant to ensure safety and tutor development into flagged sessions on Schoolhouse.world(The auditing team provides the tutor with constructive feedback on their session and also insures safety on the platform by monitoring for any policy violations )

-Monitored communications on Slack and Schoolhouse.world, and record and respond to policy issues as they arise. -Manage sensitive user data. -Helped manage the team’s Gmail account, and SHW account.-Maintained high standards of confidentiality, ethics, fairness and professionalism. -Take initiative, and was organized and detail-oriented

- Provided the new tutor with a point of contact for general inquiries regarding day to day issues—both formal and informal. This includes information about policies, other opportunities, work rules, and other workplace issues in which the new tutor might experience uncertainty.-Fostered a comfortable relationship in which the new tutor can access someone who is familiar with the company culture, norms, and expectations.-Motivated: The buddy should have a positive outlook on their work and used that perspective to help build self-confidence and loyalty in the new tutor.-Built an easy communicational system to talk to the onboarding buddy

Tutored English, Computer Science, and Pre Algebra, Debating.Led an 8-week SAT Reading series "GCSE - English Boot Camp". Prepared weekly handouts and vocabulary practices, and PPTs like this https://1drv.ms/p/s!AsJc7bla3uFweErt29A6Qil08wk?e=T1JUY248 sessions, 46 followers, 102 positive ratings.

- Followed a multilayer internal review system meant to ensure safety and tutor development into flagged sessions on Schoolhouse.world(The auditing team provides the tutor with constructive feedback on their session and also insures safety on the platform by monitoring for any policy violations )

-Managed a large volume of inbound, emails, and chats with knowledge and efficiency-Identified and address customer needs with a goal of complete satisfaction-Followed company communications guidelines and procedures under minimal supervision-Recommend improvements to processes for improved company efficiency-Built expert and dynamic knowledge of the company and services-Researched information using available resources to satisfy customer inquiries-Built rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships-Respond quickly, professionally, and accurately to all customer inquiries regarding sessions, account issues, tutor requests, complaints, feedback, and account approval-Handled account approval

Gordonstoun School

Moscow City, Russia

Education record

Nights And Weekends, Business

Yc Application, International Business

- Participated YC Build Sprint for the month of August - Attended All Office Hours - Finished all the curriculum content. - Attended 4.