Kirill K. M. Email & Phone Number

Bucharest, Romania

Veeam Data Protection Solutions Implementation, Management and Support: - Presales operations and consulting on the DP/DR strategies and best practices.- Design and deployment of the backup infrastructure to the required security standards- Configuration, sizing and optimization of the deployed backup components to meet the SLAs required by the business- Support, upgrade/update and advisory operations for the existing (previously deployed) data protection solutions.- Training and coaching of the respective personnel, responsible for the administration of data protection solutions.Virtual Infrastructure Administration: Management and maintenance of VMware virtual environments: configuring virtual machines (VMs), monitoring VM performance, and ensuring efficient resource allocation. The specialist should also handle upgrades and patches for the VMware infrastructure. Cloud Services: Develop and master adjacent subjects/product areas including architecting, designing, troubleshooting & supporting cloud agnostic solutions/multi-cloud (Azure – AWS – GCP)

Bucharest, Romania

Driving the business development processes in collaboration with the sales, channel and account management teams for the Africa region, Baltics and Eastern Europe from the technical presales perspective via POCs, demo sessions, assessments, RFPs, webinars, enablement sessions and Q&As.- Achieved a ~20% YoY growth in sales numbers with new opportunities, product cross-sell and up-sell strategies.- Successfully demo’ed and POC’ed Data Protection and Disaster Recovery solution to the largest banks, Tel-Cos, Government Organisations, NGOs and various businesses in the region.- Onboarded and trained a vast network of resellers and service providers and followed through to the ready-to-go state of their services.- Collaborated with the marketing department on the events such as public presentations and demos (in multiple languages: English, Romanian and Russian), conferences and regional partner events.- Delivered a comprehensive know-how of DP/DR plans and importance of CyberSec knowledge from the business continuity perspective to a non-technical listener.

Bucharest, Romania

Responsible for partner subscription management and contracting operations for Advanced Support for Partners program, contract renewals, internal policies and billing operations. Served and a first point of contact for Service Delivery Managers and Partner Success Account Managers for the operational deliverables and information and documentation support.- Significantly decreased (~35%) the processing time of support contract renewals and prerequisites check via internal process optimisation and approval automation.- Successfully transitioned a large number of ASfP partners to a new superior contracting standard thus eliminating multiple bottlenecks in the signature and billing processes.- Researched, documented and implemented simplified onboarding method for the new and developing regions and countries (Eastern Europe, Africa, Caribbean, East Asia).

Bucharest

Providing leadership, ensuring operational continuity, expanding and training of customer support team for English and Russian languages (Ghost Recon project). Delivering the 1-to-1, performance evaluation and coaching sessions for the support agents.- In collaboration with a supervisor colleague secured the recognised top quality customer experience with the support team for the players.- Oversaw the ticket resolution beginning to end and advised on the best practices and tips and tricks for most efficient troubleshooting and overall workflow.- Trained and coached multiple employees with the skills required for future career development and helped with transitioning to other roles.

Bucharest, Romania

Handling the IT Service Desk escalation cases from the helpdesk team for a major specialty chemical corporation. Working alongside the company’s internal IT department, lead the troubleshooting efforts and resolution of the technical issues within the organisation.- Insured business continuity for the client’s employee’s daily operations, from factory workers to higher management. - Assisted in keeping the client’s infrastructure up and running with most valuable systems online at all times.- Quick resolution of urgent requests for necessary accesses and permissions to the mission critical IT resources of the company, including crisis/disaster scenarios.

Bucharest, Romania

Technical support via phone and email for Lenovo workstations, laptops, desktops. Later: Serving as an escalation point for complex technical queries and complaints from support agents and customers. - Provided a high level of technical expertise to the client’s customers regarding any type of technical (hardware and software) issues with the products.- Oversaw the resolution of the support tickets and provided feedback on the correctness of the steps taken and final outcome- Handled most difficult technical requests and ensured that solutions implemented lead the successful solution and customer satisfaction- Measured and analysed the customer surveys for internal compliance with set team’s KPIs

Bachelor'S Degree, Business Administration And Management, General

Master'S Degree, International Relations And Business Communication