Kiril Yankov Email & Phone Number

Sofia, Sofia City, Bulgaria

* Managing complex projects within the blockchain and decentralised ecosystem.* Coordinating cross-functional teams, ensuring alignment with strategic objectives, and mitigating risks.* Deep understanding of Web3 principles, including governance models, tokenomics, consensus mechanisms, decentralised finance (DeFi) and non-fungible tokens (NFTs).*.

Sofia, Sofia City, Bulgaria

• Continuing to devote my time to the same tasks as my previous position, with the addition of the following:
• Reduced cost of returns by 10% by recommending improvements to logistical alternatives
• Experience coordinating teams ranging from 10 to 30 employees, including CS managers, Business Analysts, Sales and technical representatives
• Responsible for projects and programs of over $2 million.
• Experience with technologies such as Microsoft Project, JIRA, Salesforce
• Received Printec Group's People awards for Teamwork and Collaboration - Commitment & drive beyond expertise and role to deliver a strategic project

Sofia

• In charge of planning, organizing and execution of global company projects
• Coordination and follow up on new and existing opportunities and offers
• Managing project financials including P&L
• Initiating, overseeing and completing overall projects, designed to increase growth
• Monitoring and tracking of specific tasks, projects, managed by the CSO
• Taking on some of the group director's responsibilities and working closely with management teams in different countries to deliver proper execution on cross-country projects;

• Use problem-solving abilities to resolve unique customer problems for over200 digital assets
• Create and maintain support documentation for both internal and externaluse
• Monitor customer's digital asset exchanges and troubleshoot any issueswith third party API providers
• Contribute to internal projects to improve productivity and deliver a bettercustomer experience
• Trace cryptocurrency transactions as part of the anti-hack internalinvestigations department
• Apply best-practice security methodologies with clients

• Resolving hardware related Technical Service requests for storage products.
• Providing remote technical support to clients and IBM onsite technical personnel.
• Performing hardware problem determination, problem source identification and developing Action Plans for resolving technical problems utilizing a range of tools, techniques, knowledge bases and processes
• Engaging next level of support, recommend improvements to Product Quality or technical support tools, procedures or processes
• Contributing to high client satisfaction by meeting Contractual Obligations and Customer Expectations
• Working together with Country Technical Support Teams

Bulgaria

• Working in the out of hours validation team to progress calls through entitlement and deliver the service level agreement ontime without complaints and keeping the level of client satisfaction
• Worked within a dynamic and demanding multinational environment
• Provided support and liaison services to numerous high-net-worth international companies
• Dealing with signing of new and expired contracts for equipment and servers for companies from the fortune500
• Communication with teams from different parts of the world in order to fix a high-costing problem as soon as possible
• Trained new staff

Sofia

Worked closely with the management and marketing team to increase sales using an in-house company software packageProvided support and liaison services to numerous high-net-worth individuals

Master Of Business Administration (M.B.A.), Strategic Development And Marketing

Business Administration - strategic management

Bachelor'S Degree, Intellectual Property