Kiri Thavapalan Email & Phone Number

Sydney Nsw

New South Wales, Australia

Sydney, New South Wales, Australia

• Auditing & compliance checks for 180+ Retail Post Shops in NSW.• Provide training & development to employees to ensure they understand the importance of compliance, the findings from an audit and how they can improve processes.• Identification and reporting of non-compliance with processes that could lead to financial loss or fraudulent activity.• Liaise with internal stakeholders to report audit findings and ensure compliance within approved timeframes.• Record results and prepare reports and/or action statements for relevant key stakeholders for each visit completed.

Lane Cove, New South Wales, Australia

• Successfully led a complex and fast-moving Post Office with 15 employees. • Increased productivity and employee engagement through a strong focus on leadership / management and attention to detail and process improvement. • Provided high standards of customer service through building relationships and understanding customer needs. • Delivered on KPIs for National office through superior decision making and prioritization skills.• Built customer confidence by listening to customer needs and delivering results as well as upskilling the team to do the same. • Delivered strong business results by identifying and delivering on new opportunities.

Diploma Of Business

Applied Suicide Intervention Skills

Adult Mental Health First Aid Course

Diploma In Health Counselling

Workplace Development