• Build trust and rapport with owners, operators and service personnel with honesty and integrity.• Provide 24 hour/365 day immediate response technical advice and on site guidance to aircraft operators and authorized service center personnel when required.• Part of the Service Entry Team for the Hawker 4000 Super mid-sized corporate aircraft. • Audit service centers for training, equipment, tooling and manuals.• Attended and participated in Business Aviation trade shows and events in the US and abroad.• Developed and implemented Hawker 4000 technical training for authorized service centers and operators.• Enjoyed the team comrady with the other FSE but most of the time worked unsupervised away from the office.

• Assist in the delivery process of Hawker corporate aircraft by explaining how systems work and answering question on the operations of the aircraft systems. • Use knowledge of aircraft electrical and Avionics systems to trouble shoot and resolve issues that were identified during preflight, check flights or delivery flights. • Gave direction to the avionics technicians for daily activities and provided work status to the management and other team members.

• Grew the dealer network in my territory by prospecting, identifying market opportunities and closing sells.• Attended Quarterly regional sales meetings.• Increase branch profitability by reducing warranty returns, raised price of products to a profitable margin and dealt with problem accounts. • Provided weekly sales and activity reports.• Played key role in the daily activities of the branch operations as the branch manager worked from a distant office.• Analyzed Monthly P&L to keep pulse on branch profitability.