Inspected guests’ rooms, public access areas and outside grounds for cleanliness and appearance.Adheres to all franchise and company procedures and regulations as well as standards operating procedures.Monitor cost control regularly.Managed Front Desk operations and act as a work leader to other employees; interview, hiring, schedule, train, develop, empower, coach and counsel, recommend and conduct performance reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate.Managed the shift operations in the Front Office and liaise with sales, reservations, accounting, and the operations departments to ensure smooth operations and achievement of an optimal level of quality service and hospitality.Implement company programs, supervise the daily operations of the hotels staff and oversee the Front Desk to ensure compliance with all financial controls, LSOP and SOP to provide and optimum level of quality service and hospitality are provided to the hotel customers, while maintaining staff productivity and labor cost controls.Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.Maintain preparedness and implement emergency procedures when appropriate to protect the hotel guests, staff and assets.Up-Sells each business opportunity to maximize revenue opportunity.Assured personal and team related top line sales goals.Developed and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies to meet or exceed set goals.Responsible for meeting financial goals through targeted hotel room night performance.Operated the sales department within established sales expense budget.Coordinated groups, transient and catering bookings to maximize profits.

Responsibilities include proactive soliciting and managing meeting groups with the assistance of either a sales liaison on the property or lead front desk associate.Followed through with the Goals and Action plans that the General Manager prepared for the quarterly basis to be adhered and reviewed on timely basis.Up-Sells each business opportunity to maximize revenue opportunity.Assured personal and team related top line sales goals.Developed and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies to meet or exceed set goals.Responsible for meeting financial goals through targeted hotel room night performance.Supervised, administered and ensured timely completion of all activities of the Sales Department.Operated the sales department within established sales expense budget.Coordinated groups, transient and catering bookings to maximize profits.Initiated and follow up on all leads to hotel.

Responsible for targeting and soliciting hotel business from national and local corporations, associations and social.Developed and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies to meet or exceed set goals.Responsible for meeting financial goals through targeted hotel room night performance.Supervised, administered and ensured timely completion of all activities of the Sales Department.Developed knowledge of company sales policies and SOP’s and ensure knowledge of and adherence to the policies of the sales team.Operated the sales department within established sales expense budget.Coordinated groups, transient and catering bookings to maximize profits.Initiated and follow up on all leads to hotel.Communicated with customers in a friendly and positive manner in order to solicit business, meet client needs and resolve complaints.Responsible for preparing Sale Actions Plan in conjunction with Area DOS and General Manager.

Supervise the Food/ Beverage outlet and Front Desk, Banquet and Engineering operations and act as a work leader to other night employees; interview, recommend hiring, schedule, train, develop, empower, coach and counsel, recommend and conduct performance reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate.Supervise the shift operations in the Front Office and liaise with sales, reservations, accounting, and the operations departments to ensure smooth operations and achievement of and optimal level of quality service and hospitality.Implement company programs, supervise the daily operations of the PM hotel staff and oversee the Front Desk to ensure compliance with all financial controls, LSOP and SOP to provide and optimum level of quality service and hospitality are provided to the hotel customers, while maintaining staff productivity and labor cost controls.Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.Maintain preparedness and implement emergency procedures when appropriate to protect the hotel guests, staff and assets.

Scheduled guest service agents, concierge and bell staff.Oversee reviews, training and development of staff to achieve hotel service quality standards.Directed employees and maximized company revenues while maintaining service scores.Motivate staff and establish a productive working environment for the hotel.Assist revenue manager with the implementation and execution of programs to ensure that the hotel’s room occupancy and ADR Objectives are met.Analyze and generate reports and communicate information to employees and appropriate departments.Recruit and staff department using company hiring standards.Conduct training classes regarding safety, security, department procedures and service guidelines.Fulfills Manager on Duty shifts.Supervise the activities and the service levels of the concierge, telecommunications and front desk division ensuring the completion time of performance appraisals.

Participated in the development of business strategies, which are aligned with the overall objectives of the hotel.Developed and implemented strategies for front office, bell stand, parking, concierge, etc. that support achievement of the hotel’s goals.Monitored status regularly and adjusts strategies as appropriate.Managed the operation of the front office and related areas.Created the first impression by supervising the door, bell, parking, concierge and front office areas.Developed and implemented processes and procedures for assigned departments, which support achievement of service and financial goals.Prepared annual budget and monitored achievement of budget and takes corrective steps as appropriate.Prepared and analyzed reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel.Analyzed business forecasts and scheduled accordingly.Ensured front desk handles billing and cash in accordance with hotel’s standards.Planned and coordinated hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments.