Kirk Eld Email & Phone Number

Boise, Idaho, United States

• Expert knowledge of building Service Desk & Endpoint KPI Report Metrics (Service Desk: Total Calls, Call Speed to Answer, Abandoned Calls, Handle Time, RONA) and Endpoint Support (Incident, Request, TAP Open, Closed.
• Act as an escalation point for all global Endpoint Support staff regarding end user’s requests, issues, and major incidents.
• Act as a liaison between the Endpoint Support team and the other departments (NUDS, ITCC, CS-OPS, Data Warehouse, MANH-SCALE, Distribution, Engineering).
• Asset Procurement (CAPX): (IE: Manage CER of 750K).
• Inventory & Asset Management (IE: Asset Collection, Onboarding and Offboarding, Break Fix, Refresh and Growth
• Stockroom Auditing & Inventory Status: (IE: Available, Pending Image, Reserved, Repair, Warranty Status)

Boise Corporate

• Service Now / CMDB
• Blue Work Lives
• Mural
• MECM
• SOTI
• JAMF / JAMF Connect

Boise, Idaho Area

Tier III Technical "Escalation" Support for USN & USMC DoD COI.BES Administration (Blackberry, Blackberry Smart Card Reader's, BlackBerry Playbooks, Tethering) SupportRAS, CuRAS, BuRAS SupportVPN SupportActive Directory | Domain Profile | Exchange Support ESD (Software Deployment) SupportLegacy App SupportSharePoint Administration

Nampa, Idaho

FastPic AdministratorCommon Label AdministratorSFDM AdministratorBAAN Support (Managed)JDE Escalation & SupportProject ManagementApplication SupportOracle / SQL Support

Boise, Idaho Area

Novell | GroupWise | NAL | Zen Works Technical SupportNovell | GroupWise Account AdministrationWebEx AdministrationRural Site Support Specialist for Cascade, McCall, Elmore County, Twin FallsWindows XP Deployment Team Specialist (Site Rollout)VPN SupportRAS | CuRAS | BuRAS Executive Management Support (Technical liaison for CEO & VP's)Desktop, Laptop.

Bachelor Of Arts (B.A.), Kinesiology, Biomechanics, Outdoor Recreation

High School Diploma