Chief Operating Officer
Current• Oversees daily operations by establishing policies, setting performance and growth goals for 200+ field employees, and eight direct report managers• Facilitated company growth, doubling in size YoY since 2013, necessitating the design and development of effective controls and monitoring methods, with a focus on automation and efficiency• Designed systems to measure risk exposure and provide the tools necessary to evaluate the effectiveness of business operations and risk mitigation strategies• Instituted operational rigor via metrics and KPIs to manage progress against goals and to evaluate program effectiveness across service delivery models. Ensured that financial and operating objectives were met• Designed and implemented the project management platform and systems to be used by the company for both security service delivery, as well as business operations, automating systems for streamlined workflows• Formed an Information Security (INFOSEC) and Cybersecurity program designed to remediate vulnerabilities and reduce overall company attack surface• Created talent acquisition programs which were implemented across numerous states in order to facilitate client needs and company growth, resulting in hiring 350+ new revenue generating employees since 2017
