Kirk Long

Kirk Long Email and Phone Number

Director, Information Technology @ Motive
California, United States
Kirk Long's Location
San Francisco Bay Area, United States, United States
About Kirk Long

I am a technology leader who is committed to mentoring and developing my teams, collaborating closely with my cross-functional business partners and providing the best possible IT services to an organization. Over the past 25+ years, my leadership and management experience includes heading IT Service Management (ServiceNow and Fresh Service), Knowledge Management (Confluence and intranets), End User Support, Networking, SaaS management, Digital Transformation and application integrations, including AI solutions by Moveworks and Grammarly. As an IT Director, I partner closely with leadership and teams across the company, including Cybersecurity, Legal, HR, Finance, Procurement, Engineering, Data Science and Internal Comms.These partnerships have resulted in reducing security and legal risks to the company, increasing efficiencies in team productivity, cost savings on negotiated contracts, improved user experience (both ongoing and for new hires) and improving communications and coordination of efforts in achieving quarterly and annual objectives (OKRs) for our departments and the company overall. I have worked for privately held companies, post-IPO companies and non-profit organizations. In addition, I have worked in highly regulated environments that include SOX and GDPR (governance), HIPAA and PCI compliance requirements, as well as in manufacturing at Boeing / McDonnell Douglas and Applied Materials.My key achievements have included:- Reducing annual OpEx budget spend on SaaS solutions by $600K, through renegotiating software contracts- Establishing a cross-functional Technical Review Board process and forming the initial Technical Review Board consisting of cross-functional leaders in the Security, Legal, Engineering, Data Science and Procurement business units, which centralized and standardized the intake process for any proposed, new technology products coming into the company- Reducing Severe and Urgent outages by improving the Post Incident Review ITSM processes (using ServiceNow), which benefited both the corporate and distribution center environments- Reducing missing and inaccurate IT Support documentation by 45% (using Confluence), resulting in an increase in incident resolution at the Level 1 Help Desk

Kirk Long's Current Company Details
Motive

Motive

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Director, Information Technology
California, United States
Kirk Long Work Experience Details
  • Motive
    Director, Information Technology
    Motive
    California, United States
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  • Motive
    Director, Information Technology
    Motive Jun 2024 - Present
    San Francisco, California, Us
    Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. I currently lead the IT team at Motive to support our worldwide IT Operations in the US, Asia, Mexico, Canada and Europe.
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  • Selby Group Llc
    General Manager
    Selby Group Llc May 2023 - Jun 2024
    In May of 2023, I stepped in as General Manager at Selby Group, when we onboarded two new clients. The first client launched a $1.5B global project, with offices in North America, APAC and EMEA. The other client is a leading global media company with a presence in the US, APAC and EMEA.My role as GM included managing IT Security, Cybersecurity and IT Support, overseeing day-to-day operations, managing vendors, working with our contracting, and consulting, staff on different platforms / applications such as Asana, Box and the GSuite, and running specific projects such as migrating our Google Analytics platform from Universal Analytics to Google Analytics 4.
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  • Stitch Fix
    Director, It Infrastructure (Technology Strategy, It & Operations)
    Stitch Fix Apr 2020 - Jan 2023
    San Francisco, Ca, Us
    At Stitch Fix, I led the US and UK IT teams (totaling 25 members) for End User Experience (included end point security, logistics, warehousing and supply chain support), Networking (included network architecture and security) and Tools & Platforms (IT Security, OneLogin, Confluence, Saas integrations and Digital Transformation including Slack with Moveworks' AI solution, Workday, Zendesk and Google Workspace, SOX / GDPR UAR quarterly reviews).Key Achievements included:• Established a cross-functional Technical Review Board process and formed the initial Technical Review Board consisting of cross-functional leaders in Information Security, Legal, Engineering, Data Science, Procurement, as well as business stakeholders. This centralized and standardized the strategic sourcing process, and decision making, for proposed, new technology products coming into the company.• Realized $600K of net cost savings in SaaS contracts ahead of our overall target for Fiscal Year 2023. This required strategic planning, leveraging sourcing strategies, contract negotiations for indirect purchasing, and ongoing supplier performance management, as well as partnering with Accounts Payable.• Migrated our legacy videoconferencing solution to a new Zoom Room network across all warehouse and corporate locations in the UK and US. This established a dependable, secure and user friendly A/V platform for our employees during the pandemic, which supported Stitch Fix's new Work Modes and enabled everyone to work collaboratively, regardless of location.• Upgraded our Slack platform to Enterprise Grid, which enabled teams across the enterprise to improve and expand their internal communications, while retaining security and confidentiality within their areas, as well as leverage Moveworks' AI solution.• Migrated our intranet platform and content to a new vendor, which significantly improved functionality, user adoption and centralized communications and documentation.
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  • Sephora
    Director, It Services
    Sephora May 2018 - Apr 2020
    Neuilly Sur Seine, Ile De France, Fr
    As Director of IT Services, I led the Knowledge and Service Management teams (ITIL, ITSM processes using ServiceNow), in addition to the Distribution Centers (Warehousing, Logistics and Supply Chain) Support teams (totaling 25 members). Key Achievements included:• Reduced missing and inaccurate support documentation by 45% (using Confluence), for Sephora’s external Help Desk and internal teams, thereby increasing all levels of users’ ability to be productive across the company and improving our incident management processes.• Expanded the IT Service Management team, then completed over 85% of all submitted JIRA requests, in advance of our 2018 Q4 code freeze.• Achieved an SLA of 96% in resolving incidents across all four of Sephora's US distribution centers.
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  • Sephora
    Director, Client Services And Support (It Director)
    Sephora Apr 2016 - May 2018
    Neuilly Sur Seine, Ile De France, Fr
    As Director of Client Services and Support, I added the leadership of Level 2 Distribution Centers (Warehousing, Logistics and Supply Chain) Support and Knowledge Management teams (totaling 40 members overall) to my scope as IT Director. Key Achievements included:• Reduced overall number of incidents, and improved SLA percentages, across Sephora’s Retail, Corporate and Distribution Center locations by improving existing ITSM (IT Service Management) processes, using ServiceNow.• Partnered with Sephora’s Legal, Finance and Facilities leadership to centralize and standardize the strategic sourcing function for technology products being reviewed and approved, using Novatus’ contract lifecycle management solution.• Migrated our legacy teleconferencing solution to a new Zoom Room network across warehouse and corporate locations in Canada and the US. This resulted in significantly improved collaboration and communication throughout the company, as well as with strategic external partners.
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  • Sephora
    Director, Support Services (End User Services)
    Sephora Sep 2013 - Apr 2016
    Neuilly Sur Seine, Ile De France, Fr
    I joined Sephora to lead their IT teams (Help Desk, Retail Support, Desktop & Executive Support, IT Service Management / ITSM) in North America (Canada and US). My teams were composed of 30 employees, contractors and third parties accountable for all levels of end user support. As the IT Director, I built and managed annual budgets for capital and operating expenses (CapEx and OpEx), which totaled $10M.Key Achievements included:• Improved the Post Incident Review process (using ServiceNow), by partnering with cross-functional teams involved in incident resolution, resulting in minimizing or eliminating critical and urgent outage recurrences across Sephora’s North American sites.• Established a RetailVIP communications and ticketing process, using MS Outlook and ServiceNow, which streamlined support and escalations for Field and Corporate leadership at all Sephora North American locations (Canada and the US). In addition, I organized the IT team into two areas (Executive Support and Core Support). These changes resulted in improved SLAs for resolving issues both for leadership and Sephora staff across all departments.
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  • Kaiser Permanente
    It Operations Manager - Enterprise Client Support
    Kaiser Permanente Feb 2012 - Sep 2013
    Oakland, California, Us
    I led the IT Operations teams (totaling 40 members) for Kaiser Permanente’s East Bay service area, consisting of over 8,000 employees in two hospitals (Oakland and Richmond), multiple medical office buildings, the Berkeley research lab and several East Bay clinics, providing IT support for all levels of end users (medical and executive staff).I established Service Level Agreement targets and metrics for the East Bay service area for Customer Satisfaction, Incident Tickets and Service Requests. I presented our results monthly to Senior IT Leadership in Operational Reviews, highlighting any areas for improvement as well as key points on how targets were successfully met, so they could be sustained and replicated in other service areas. Key Achievements included:• Met, or beat, Service & Delivery target dates for 20 projects, including milestones for the new Oakland Hospital and Specialty Medical Office Building projects• Achieved $170K in savings by identifying unused ports and T1 circuits and implementing more cost efficient phones• Increased Service Area's support SLA by mid-year 2013, over the previous year
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  • Bsr - Business For Social Responsibility
    Director, Information Technology
    Bsr - Business For Social Responsibility Sep 2009 - Feb 2012
    San Francisco, California, Us
    As BSR's IT Director, I led global technology services and support team (totaling 5 members) for BSR (North America, Europe, Asia and LATAM), a nonprofit organization working with Fortune 500 companies to develop sustainable business strategies and solutions. I identified technology gaps including lack of software and hardware standards, disaster recovery planning and areas of risk in their global infrastructure. I implemented global hardware and software standards, created a comprehensive disaster recovery plan and upgraded their Wide Area Network infrastructure.I defined and implemented global laptop and mobile device standards (including Mac / Windows / iPhone / Blackberry) with accompanying leases and service agreements to ensure regular hardware refreshes and 24/7 support for BSR’s more than 95% mobile staff. Results included reduced service and support costs globally, significantly improved internal and external communications and increased flexibility and reliability for client-facing advisory staff.Key Achievements included:• Established and implemented BSR’s enterprise virtualization strategy and architecture, using VMWare solutions• Achieved 95% virtualization of corporate IT solutions. Results included savings in capital and operational expenditures, as well as reduction in energy consumption• Managed outsourcing of non-core competency systems (including Exchange email, BlackBerry services, Disaster Recovery / Business Continuity, online file storage) to cloud-based providers, ensuring 24/7/365 availability of key business services and resources• Increased overall customer support satisfaction 30% by improving global IT processes (including using ZenDesk for ticketing)
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  • Pantheon Ventures
    Information Technology Manager
    Pantheon Ventures Jul 2006 - Apr 2009
    London, Gb
    I developed and implemented the IT strategy and policies for Pantheon Ventures, ensuring consistent service levels and stable information systems globally.Key Achievements included:• Managed Pantheon’s US and Hong Kong offices’ network integration with Russell Investments. Results included successful upgrade of Pantheon’s global infrastructure and significant improvement in offices’ network performance and end user satisfaction.• Negotiated global pricing on software licensing for investment applications, resulting in 25% savings• Managed Pantheon’s San Francisco and Hong Kong office expansion and relocation projects, resulting in zero downtime for Pantheon’s core business processes and a seamless transition for staff
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  • All Covered
    Consultant
    All Covered Jan 2006 - Jul 2006
    Ramsey, Nj, Us
    (formerly Everynetwork)I managed and provided IT support for several client accounts, including Pantheon Ventures. I was responsible for managing ongoing client relationships, progress reporting and recommendations for technology solutions.After consulting for six months, I was brought in-house by Pantheon Ventures.
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  • Kirk Long It Consulting
    Consultant
    Kirk Long It Consulting 2002 - 2006
    (Transitioned my clients into Everynetwork when joining as a Consultant in 2006.)Clients included Applied Predictive Technologies, Biotechnology Value Fund, Buchanan Investments, CAL-PEP, Claremont Creek Ventures, The Bridgespan Group and Woodside Fund.As an independent IT consultant, I provided IT management, administration, customer service and support for a variety of small businesses in the legal, financial, venture capital, hedge fund and nonprofit industry segments. Services I provided included building and maintaining their network infrastructure, system and server management and administration, as well as system upgrades.
  • Oliver Wyman
    Systems Specialist
    Oliver Wyman 1995 - 2002
    New York, Ny, Us
    (formerly Mercer Management Consulting)I was responsible for leading core IT support for Mercer's San Francisco office, as well as coordinating efforts for global IT support across other Mercer offices in the US, Europe, Asia and Mexico. This included leading the IT onboarding of new employees joining Mercer through acquisitions.Key Achievements included:- Led the effort to more closely integrate Mercer's Hong Kong office into the organization. This included upgrading the infrastructure, training staff on Mercer’s IT standards and meeting with upper management in Hong Kong to better understand their ongoing business requirements. The end results included a highly efficient network and significantly improved employee morale. - Led the effort to integrate new consulting staff in Mexico City, after their firm merged with Mercer. I upgraded their infrastructure, trained their staff and formed bonds that would ensure a smooth merger of our organizations. This resulted in a successfully completed project and a seamless transition for our new office.
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  • Siemens Technology And Services Private Limited
    Sr. Data Communications Specialist
    Siemens Technology And Services Private Limited 1994 - 1995
    Munich, De
    (Assigned to Applied Materials' manufacturing and research and development location in Santa Clara)Key achievements included: - Upgraded the data communications network for Applied Materials' corporate, and manufacturing buildings (including clean rooms).- Provided core IT Support for Applied Materials employees, which included desktop and printer network support.
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  • Ibm
    Sr. Telecommunications Specialist
    Ibm 1992 - 1994
    Armonk, New York, Ny, Us
    (Assigned to McDonnell Douglas' Long Beach commercial and government / defense aerospace manufacturing location)I worked as the Lead for multiple office buildings and aircraft manufacturing hangars, providing telecommunications, data communications, desktop and network support. Key achievements included:- Upgraded and migrated mainframe controller rooms to twisted pair and fiber optic cabling, from coax cable.- Migrated multiple office buildings from the existing mainframe network to client-server networks. This included replacing mainframe workstation terminals with IBM personal computers.
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  • Boeing
    Telecommunications Specialist
    Boeing 1988 - 1992
    Arlington, Va, Us
    (Formerly McDonnell Douglas aerospace company in Long Beach, California)I supported multiple office buildings and aircraft manufacturing hangars, implementing and managing telecommunications, data communications, desktop and network infrastructure.Key achievements included:- Formed and led project teams to upgrade and migrate mainframe controller rooms to twisted pair and fiber optic cabling, in both IDFs and MDFs.- Implemented and supported Token Ring and ThinNet networks in Long Beach campus office buildings.
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Kirk Long Education Details

  • San Francisco State University
    San Francisco State University
    Executive Mba Program
  • Uc San Diego
    Uc San Diego
    Visual Arts (Photography & Design) / Anthropology (Cultural & Social)

Frequently Asked Questions about Kirk Long

What company does Kirk Long work for?

Kirk Long works for Motive

What is Kirk Long's role at the current company?

Kirk Long's current role is Director, Information Technology.

What schools did Kirk Long attend?

Kirk Long attended San Francisco State University, Uc San Diego.

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