Kirk Moverley Email & Phone Number

Leeds, England, United Kingdom

Market leading outsourcer to the UK Life and Pensions industry. Recruited on a fixed term contract to recover a high profile but failing regulatory compliance programme.

• Led or played a key role in all the Society's key strategic change programmes over the last eight years. Encompassing all significant change within the Group from regulatory and IT improvement to large scale.
• Completed first successful UK Current Account closure (100k+ customers). Under close FCA and industry scrutiny.
• Led the IT and Business integration of the Norwich & Peterborough Savings operation into YBS with little or no adverse operational impact.
• Secured Group Payment Card Industry – Data Security Standards (PCI-DSS) compliance.
• Provided a seamless customer experience during the transition of acquired Egg customers to YBS.
• Led the initiative to enable the organisation to triple its annual change portfolio to £60m.

• End-to-end delivery of multiple projects either free-standing or as part of a wider programme of work. Key responsibilities included budget, team, stakeholder, risk, issue and PMO management.
• Led the migration of the mortgage books to YBS during the Chelsea Building Society merger.
• Delivered a new Telephony platform and Interactive Voice Recognition transforming the call centre into an integrated contact centre. a
• Developed the Groups initial Agile delivery methodology.
• Implemented a formal Code Release Management process ahead of migration of the Chelsea Building Society savings and mortgage data to the YBS platform.
• Delivered discrete system and product implementations, including roll-out of the Oracle HR platform.

Financial Services Outsourcer and Consultancy specialising in complaints remediation and pensions. Managed the outsourcing and resolution of mortgage endowment mis-selling complaints for clients such as L&G, Aviva and Sun Life. Managed projects to wind-up closed private pension schemes.

• Change Management Consultancy specialising in right-sizing and improving productivity. Operated under the Proudfoot and IMR brands.
• Multiple client / project responsibility in the UK, Portugal, US and Brazil.
• Record of success across diverse industrial sectors for clients including PSA, Orange, ING-Barings, AXA Insurance, CoOp Croup, Sonae Group, SCI Corp, Lisnave.

Master Of Business Administration - Mba, Business Administration And Management, General, Distinction

Beng (Hons), Mechanical Engineering