Kirk Pascoe work email
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Kirk Pascoe personal email
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IT Operations Manager for leading Queensland disability services organization managing and building digital services team capability in a hybrid cloud multi tenancy environment. Triple Zero Senior Emerging Technology Specialist developing the Triple Zero technology roadmap and technical leads for Triple Zero business operations.Experienced in the development, deployment, and management of high availability telecommunications systems and enterprise IT infrastructure. Operating and supporting mission-critical services such as Australia's Emergency Triple Zero (000) and Emergency 106 services.24 years experience in Information Technology and call centers for small, medium & multinational technology and telecommunications organizations around the world.
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Acting CioVertaviewBrisbane, Qld, Au -
Group It Operations ManagerMulticap Limited May 2022 - PresentBrisbane, Queensland, AustraliaLeading Digital Services hybrid cloud admins, application integration/support, internal service desk and business analyst in BAU and project work servicing over 2,400 staff. Managing SaaS and on-prem application, MSP, and telecommunications vendors. Working with key stakeholders within the business including frontline to c-suite. Team projects include telephony, call center deployment, service desk outsourcing, service level reporting, thin client migration, Azure identity access management tenancy consolidation, ASD8 security review, BYOD, disaster recovery testing, SSO and MFA, application upgrades and migration to cloud. -
Senior Emerging Technology Specialist - Triple ZeroTelstra May 2019 - May 2022Brisbane, AustraliaDeveloping Triple Zero roadmap and integration testing lead for police fire and ambulance systems integration between national answering point Triple Zero HA call taking system and agency call taking systems. Key projects included advanced mobile location integration with agencies, developing new initiative proposal for roadmap initiatives. Reporting Triple Zero data including performance against legislated service levels. -
It Operations ManagerConexu Foundation Jun 2014 - Feb 2019Brisbane, AustraliaPrimarily responsible for management of high availability telecommunications systems and associated enterprise IT infrastructure that support mission critical services such as the Australian Emergency 106 service & broader National Relay Services. -
It ManagerAustralian Communication Exchange (Ace) Jun 2012 - Jun 2014Brisbane, AustraliaIT Manager supporting ACE call centre telecommunications systems and associated enterprise IT infrastructure including 24x7x365 on call support team for E106 emergency service and all ACE systems.Managing a high performing team including a Network Administrator, Systems Administrator, Software Developer, Level 2 Support engineers, Database Administrator, App Developer and External technical consultantsProject Management of mission critical systems procurement, development, upgrades, testing and deployment. -
Senior Information System EngineerAustralian Communication Exchange (Ace) Nov 2006 - Jun 2012Brisbane, AustraliaTeam technical lead supporting ACE call centre telecommunications systems including 24x7x365 on call support for E106 emergency service and all ACE systems.Project Management of mission critical system development, upgrades, testing and deployment.Systems analysis, specification, design and testing.
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Information Systems EngineerAustralian Communication Exchange (Ace) Mar 2005 - Nov 2006Network administration, designing, building and maintaining Cisco IOS & PIX configurations for switches, routers and firewalls.Deploying & maintaining Microsoft Server, Active Directory, Group Policy, DNS, DHCP, Exchange & Sharepoint.Managing and maintaining server side applications such as Veritas Backup Exec, Symantec Antivirus, Microsoft ISA proxy, Microsoft Exchange.Procurement, deployment and management of IBM Blade servers, IBM X series servers, SANs, Fibre switches, Tape Backup devices.Supporting 90+ Windows desktops, Microsoft Office (MS Excel, MS Word) and associated IBM workstations.Creating, managing and maintaining ISD documentation.
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Network AdministratorAlbany Software Limited Apr 2004 - Dec 2004United KingdomNetwork administrator for the number one eBusiness marketplace developer & supplier of software to perform automated payment, collection e-documentation & account validation in the UK. -
Product SpecialistHp 2002 - 2004Wellington & Wairarapa, New ZealandHewlett Packard NZ country Product Specialist, technical escalation point for customers, sales, field engineers & help desk staff requiring product support, which included leading and training engineers in HP printers and support of HPcomputer product hardware and software. -
Helpdesk Supervisor / Onsite EngineerVisual Tech Systems Ltd 2000 - 2002Auckland, New ZealandHewlett Packard technical support contact centre and onsite services
Kirk Pascoe Education Details
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Front Line Management -
Information Communication Technology -
Information Communication Technology
Frequently Asked Questions about Kirk Pascoe
What company does Kirk Pascoe work for?
Kirk Pascoe works for Vertaview
What is Kirk Pascoe's role at the current company?
Kirk Pascoe's current role is Acting CIO.
What is Kirk Pascoe's email address?
Kirk Pascoe's email address is ki****@****ail.com
What schools did Kirk Pascoe attend?
Kirk Pascoe attended Australian Institute Of Management, Manukau Institute Of Technology, Manukau Institute Of Technology.
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Kirk Pascoe
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2mymail.unisa.edu.au, teconaust.com.au
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