Kirk Ramirez Email & Phone Number

Birmingham, Alabama, United States

Provide leadership, oversight, and guidance for billing, customer contact, and credit and collection departments. Responsible for developing and implementing standardized operational strategies and practices and coordinating throughout enterprise for compliance and adherence. Develop, track, improve, and report on key performance indicators driving efficiency, effectiveness, and quality. Oversee budget creation, targets, and management with treasury, finance, leadership, regulatory, and managers. Focus on continuous improvement through strategies, processes, and technology. Act as liaison for customer experience with regional president, vice-president, regulatory leaders, and field executives to ensure communication, coordination and cooperation.

Managed the state of Alabama with over 25 practices across the region. Hired, developed, and managed staff of over 200 associates, set standards of operation and business plans to deliver exceptional patient care, long term growth, and contributions to the company, associates, and the communities we served.

United States

Responsibilities ranged from hiring, developing and managing a staff of over 150 employees across multiple branches, setting effective pricing strategies, growing the business by marketing to existing and potential accounts in the Insurance, Dealership, and Corporate industries, setting and implementing sales strategies to drive revenue, effective cost control management initiatives, reporting analysis, policy compliance, and profit maximization while creating a leading Customer Service culture.

Marketed and closed potential companies to utilize EHI services for their transportation needs versus industry alternatives and direct competition. Generated leads through market research and networking and conducted fact finding meetings with decision makers in order to provide business recommendations to accounts ranging from $50K to over $5M annual spending with EHI.

Managed 2 different home city rental branches, first a startup branch and later promoted to a large market operation with satellite locations.

Langley, Va

Series of summer internships in several departments, including:- Office of Information Technology- Information verification, logistics, and translation