Kirk Rapose Email & Phone Number

India

Pune Area, India

• Admission Enquiry- Handling Enquiry through Telephonic, Website, Walk-in, Email, Parent Reference and Marketing Activity.- Handling Parent’s queries, Student Assessment, Campus Orientation.- Maintaining a healthy relationship with Parent’s and Student’s.• Admission Procedure- Regular Follow up (Telephonic and email), Fees recovery, Document collection.- Scheduling Meetings with Co-ordinators / Principal. - Data preparation for intimating different departments.- Co-ordination with other Departments.• Maintaining Database.- Data Capturing through different sources.- Reports sent on Daily and Weekly Basis to the HOD.• Departmental Visualisation.- Designing and Formatting Admission related forms.- Preparation of Admission Kits.• Marketing – Indoor Activity.- Participated in other school activities in the form of Taisi, New Year Celebration and other Functions held at Rajbaug.• Marketing – Outdoor Activity.- Participated in Marketing and Promotional School Activities at various different locations across the country. - Participated in Robocon Event.- Visited Corporate Offices and different Schools for tie – up purposes.• Handling Parent’s Grievances.- Escalating issues and connecting the Parent’s with respective Departments.• Self Information Upgradeation.- Gathering Academic, Sports, Hostel & upcoming activities information from respective department.

Greater Jakarta Area, Indonesia

Reporting directly to the Finance Controller.Ensuring timely invoices are being sent to parents through hard and soft copies.Maintaining a good rapport with parents and stakeholders.Maintaining a contact database of students and the parents.Collection of fees from defaulters, late payers through telephone, emails and mails.Co-ordinating with the Books store department to ensure that the Books are sold in a proper manner.Co-ordinating with the different departments in school for different purpose to resolve queries of the staff.

Auditing the accounts and generating reports for tracking and ensuring adherence to the procedures. Identifying bottom quartile agents and developing plan of action to improve their performance.Handling Talk-Off’s and helping agents in collection.Assisting the Process Manager in the development of work strategies by analyzing the past trends.Analyzing client’s feedback along with preparing the defect elimination and agent performance reports.Regularly reviewing, documenting and updating process manual in adherence to SOW (Statement of work).

Vashi

Handling a Medical Collection process for National Asset Management whose clients were Quest Diagnostic and Ameripath.Handling an Up selling process for Verizon (FIOS). Preparing the strategies along with managing the performance of the associates.Coordinating with the clients and gathering their requirements.

Vashi

Driving the team by implementing the Six-sigma project to improve collections per FTE.Developing parameters on which the audit should be conducted and defining the report pattern for ensuring the proper reporting is done on time as per the Six sigma implementation. Auditing the accounts and generating reports for tracking and ensuring adherence to the procedures. Identifying bottom quartile agents and developing plan of action to improve their performance.Handling Talk-Off’s and helping agents in collection.Assisting the Process Manager in the development of work strategies by analyzing the past trends.Analyzing client’s feedback along with preparing the defect elimination and agent performance reports.Regularly reviewing, documenting and updating process manual in adherence to SOW (Statement of work).

Bachelor Of Business Administration (B.B.A.)

High School

Activities and Societies: FootballStudied