Reporting directly to the Chief Operations Officer, responsible for the support, maintenance and ongoing improvement of the firms technical infrastructure nationally. 5 offices with a total of 420+ staff.Technical Experience- Maintain backups and enhance disaster recovery for business continuity- Research new systems and technologies, improve existing- Technical support to senior stakeholders (including outside core business hours)- Ensure availability of all firm systemsManagerial experience- Vendor management - selection and negotiation- Service transition - from Project to Production- Service introduction - explanation of new services to end users- Relationship management - key partners- Matrix management of key technical staff membersProject experience- GroupWise to Exchange 2007 migration- eDirectory to ActiveDirectory migration- GroupWise to Filesite document management system migration- Developed and implemented help desk issue management system- Migration from ArcServe to centralised CommVault Simpana backup solution- 4 major firm mergers which included integration of infrastructure, creating Domain Trusts, merging email and document management systems- Multiple whole office relocations (Adelaide, Sydney and Melbourne)- Implemented Novell ZENworks Configuration Management for desktop management and imaging- Built and deployed Windows XP and Windows 7 based SOE- Replaced firm’s entire desktop fleet on multiple occasions- Implemented Frontier HR21 employee self service kiosk (payroll)- Virtualisation of existing physical server environment- Designed and implemented Microsoft Sharepoint based firm intranet- Designed and implemented Citrix Xenapp (remote access)- Implemented Zenoss system monitoring- Implemented Quest ArchiveManager email archiving solution- Migration to Cisco ASA firewalls which included design and implementation of new DMZ and VPN

The primary responsibility of this position was to support, maintain and improve the existing Novell GroupWise Messaging infrastructure.Client support of 7500+ users and the maintenance of the back-end systems.Liaise with other technical support groups to help with problem solving.