Kirk Rohrig Email & Phone Number

Portland, Or, Us

Seattle, Washington, United States

- System administrator for the primary company-wide ERP software suite managing UI/UX workflows and customizations, database data and integrity, user access, security, and integrations.- Supported the growth of the ERP product by gathering requirements from business customers and developing solutions through existing tools or custom development. Guided customizations through an Agile framework, planning and executing monthly sprints with a dedicated team of software engineers.- Supported business users with data and analytics needs through custom ODBC Excel-based reporting, direct data queries using SQL Server, SSRS reports, and integrated web-based analysis tools.- Served as Technical Lead and solutions architect during the procurement and implementation of company-wide payroll and timekeeping software (UKG) serving 2,000+ employees, including over 1,000 union employees and over 30 union contracts. Oversaw integration of personal employee data, payroll, and time entry transactions with Salesforce, Workday, and the finance & accounting ERP (Viewpoint Vista).- Provided direct customer support of the ERP software, including troubleshooting data and technical issues. Managed ticketing, resolution and issue tracking using ServiceNow.

Portland, Oregon, United States

- Expert in customizations, integrations, and data correction/recovery in the Viewpoint Suite UI and database.- Partnered with new and existing customers in developing and implementing advanced workflows requiring custom programming or integrations via SQL, SSIS, and/or API calls.- Primary internal consultant providing expertise, support, and training on the Viewpoint Suite for the Technical Services division. - Developed and implemented best practices and shared resources for common customizations, integrations, and data correction scripts.

- Developed training and certification programs for the Viewpoint Vista software suite in order to certify both internal and external Vista consultants. - Primary administrator and DBA of the Viewpoint Professional Services internal product environment, providing access to the latest versions of the full Viewpoint suite forinternal and external consultants. - Senior mentor and trainer for Viewpoint consultants on the Vista product. - Primary consultant for the Technical Services team for vetting product customization requests and developing high-level solutions for unique customer needs.

- Tier 2 support for the Viewpoint Vista product suite. - Specialized in troubleshooting and correcting data issues by analyzing database tables and views, debugging stored procedures and triggers and resolving data issues and errors using SQL Server Management Studio and SQL Profiler. - Assisted customers in resolving advanced data problems through phone contact, direct server access and virtual meetings.

Portland, Or

- Tier 1 support for the Viewpoint Vista product suite. - Attained a high level of proficiency in all areas of the Vista software suite in order to train customers and Viewpoint employees in best uses and solving for unique workflows. - Position required a very strong customer service orientation, particularly in the communication of advanced concepts to individuals with varied backgrounds and skills. - Contributed published training content to the Viewpoint Knowledge Base and Viewpoint Learning Center.

Portland, Or / Flagstaff, Az

- Served as Office and Project Coordinator for the Northern Arizona region and Business Manager for the Oregon region of a national traffic safety and road construction contractor.- Duties included purchasing of equipment and material, inventory and supply chain management, manufacturing order creation and processing and general front office management – multi-line phones, customer sales and support, filing, payroll, accounts payable and receivable, data entry, cash, check, and credit transactions, correspondence and report writing, general administrative support to the management team.- Coordinated and led the branch-level conversion of the business from a public corporation to a privately owned firm, including migration of open accounts and receivables, implementation and conversion to a new ERP suite, move to a new facility, and realignment of business strategy from the retail model to the contracting model.