Kirk Spitz Email & Phone Number

Hagerstown, MD, US

Rockville, Maryland, United States

Rockville, Maryland

Ashburn, VA

• Handled long distance phone service request processing for the federal government. Assisted in special projects and training as requested by management.
• Played a lead role in Verizon's largest circuit migration for the federal government accounts by programming complex macros and overseeing all circuit and equipment ordering for Verizon's most intricate IP products.
• Participated in the coverage for emergency work assignment while acquiring proficiency on various functions and systems with minimal training and instruction at different job locations.
• Designed and programmed macros to boost productivity, improve quality of output, and reduce the number of staff needed thereby reducing overall project costs.
• Successfully introduced and administered a system that enabled sharing of macros among multiple departments.

Frederick, MD

• Entered and processed large customer orders into multiple systems consistently meeting customer demands.
• Processed Telecommunication Service Priority – Emergencies (TSP-E) orders during national crisis situations by installing service to emergency and strategic locations.
• Identified and resolved issues with Local Order Processing Team.
• Selected by management to transition the local order processing function from Richmond, Virginia to Frederick, Maryland and provide useful feedback.

Frederick, MD

Oversaw large business accounts in preventing loss of phone service with customers switching services.Effectively utilized various mainframe and web-based systems for day-to-day process.

Hagerstown, MD

• Assisted management on all aspects of directing a team comprised of twenty-five representatives and participated in the startup, training, and development of new unit in Albuquerque, NM.
• Provided major contributions to credit card fraud detection at Citicorp via tracking trends, patterns and creating formulas, resulting in significant company savings.
• Led the development and implementation of management technique introducing peer-to-peer networking which increased productivity and efficiency.
• Formulated action plans to assist staff in achieving their goals as well as new procedures and formula criteria to detect fraudulent credit card use.
• Prepared, maintained, and initiated the department’s procedure manual.

Bachelor'S Degree, Marketing

Associate'S Degree, Buisiness Administration

Education record

Activities and Societies: Theatre, soccer, track