Team Lead, Client Services
Current•Lead 4 team members to provide application, system and technical support for FMCNET of the highest complexity level.•Plan and conduct tests, application walk-through, identify procedures, resolve problems, coordinate implementations with risk analysis and recommended actions.•Train, coach and motivate 4 team members with respect to use FMCNET.•Document and track client call service level surveys.•Assist clients with the creation of broker settlement models to append client defined delivery instructions to their transactions in an effort to achieve straight through processing (STP).•Implement SWIFT ETC service to send our client transactions their global SWIFT participants.•Model batch processes to gather clients Money Market transactions for processing before noted deadline.•Assist in the design, analysis and testing of system logic coding for ISITC and SWIFT tags according to their corresponding Market Standards.•Create training guidelines and documentation for all new employees.•Provide face to face training/coaching to client in regards to use of FMCNET application and DIDB (Delivery Instructions Database)