● Deploy in place image through Ivanti Suite● Manually image through Ivanti Suite● Allocate groups to devices in Active Directory● Encrypt laptops● Replace old desktops with upgraded desktops● Install applications after upgrade● Resolve technical issues after migration

• Overseeing projects, mitigating risks and solving issues• Scheduling meetings and setting agendas for the project team• Updating project records• Ensuing operations run smoothly• Reporting on progress, resources, finance or costings

• Image and patch workstations through Ivanti• Migrate users profiles from Windows 7• Install applications according to users profile• Audit workstations and laptops before migration• Resolve technical issues after migration• Set up workstations for automatic upgrade as well as manual

• Build new desktops and laptops with Windows 10 image• Check devices are joined to the domain• Allocate devices to correct groups in AD• Install MS Office 2013 and 2016• Migrate users profiles from Windows 7• Install applications through Kaseya client tool• Install appropriate drivers• Troubleshoot technical issues that may arise

• Deploy VOIP telephones across the estate• Update cabling data• Assign telephone numbers to each phone• Activate numbers according to areas• Swap old monitors for newer ones• Investigate desktop issues

• Build refurbished workstations• Image and patch workstations• Migrate users profiles from Windows 7• Install applications according to users profile• Update Service desk database with old stock returned and new stock going on• Replace hard drives in returned workstations• Attend various sites throughout Midlands associated with South Warwickshire Trust

• Assist roll out of Windows 10 laptops• Migrate users profiles onto Windows 10• Support Office 2016 and Office 365• Build laptops using Microsoft Deployment Tool• Wiping old laptops using Killdisk software• Removing hard disk drives from old laptops

• Provided technical support to a number of client contracts.• Working knowledge of Windows Server 2003/2008, Active Directory, MS Office 365/ Lync/Windows 7/Windows 10• Installing/Updating software on the client-side machine as when needed. • Resolved incidents through the use of the established IT procedure portfolio for all systems and infrastructure.• Log and prioritise all contacts made by operational staff in relation to IT issues and… Show more • Provided technical support to a number of client contracts.• Working knowledge of Windows Server 2003/2008, Active Directory, MS Office 365/ Lync/Windows 7/Windows 10• Installing/Updating software on the client-side machine as when needed. • Resolved incidents through the use of the established IT procedure portfolio for all systems and infrastructure.• Log and prioritise all contacts made by operational staff in relation to IT issues and requests for information or procedural actions (e.g. Active Directory User/Group Administration) based on the IT Service Level Agreement (SLA)• Maintain Virtual Servers and Domain Controllers Show less

* Assist roll out of Windows 10 laptops* Assist users with setting up their new profiles on Windows 10• Support Office 2016 and Office 365* Support Outlook 2016 and Skype For Business* Help resolve technical issues through roll out and after care* Assist with any potential hardware issues* Resolve calls in Windows 10 queue

* Ensure Incidents and Service Requests are resolved and fulfilled in accordance.* Deliver processes relating to configuration, deployment and disposal of IT equipment including laptops, tablets , smartphones.* Build and maintain working relationships with internal and external customers, suppliers and service providers.* Update Knowledge base.* Create and delete users and allocate permissions and access through Active Directory, Exchange Console, Lync… Show more * Ensure Incidents and Service Requests are resolved and fulfilled in accordance.* Deliver processes relating to configuration, deployment and disposal of IT equipment including laptops, tablets , smartphones.* Build and maintain working relationships with internal and external customers, suppliers and service providers.* Update Knowledge base.* Create and delete users and allocate permissions and access through Active Directory, Exchange Console, Lync Server and Office 365* Build and encrypt laptops through Sophos installation software Show less

* Assist roll out of Windows 10* Assist users with setting up their new profiles on Windows 10• Support Office 2016 and Office 365* Help resolve technical issues on day of roll out* Log calls regarding any issues unable to fix* Assist with any potential hardware issues* SC Security Cleared

• Building encrypted laptops and PCs• Resolving issues with faulty hardware returned• Arranging delivery of computer parts, laptops,PCs• Updating incoming/outgoing devices spreadsheet• Assigning users to encrypted PCs and laptops through encryption console• SC Cleared

• Assess priority of incidents within service level agreements. My communication and technical skills enabled me to take a variety of calls of a mixed nature. These included; problems with Windows, MS Office applications, hardware problems, power cuts, single and multi-functional printers, mobile phones and problems with email and internet• Initially recruited to First Line Support for wide variety of IT issues for HMRC Inland Revenue and … Show more • Assess priority of incidents within service level agreements. My communication and technical skills enabled me to take a variety of calls of a mixed nature. These included; problems with Windows, MS Office applications, hardware problems, power cuts, single and multi-functional printers, mobile phones and problems with email and internet• Initially recruited to First Line Support for wide variety of IT issues for HMRC Inland Revenue and Customs & Excise.• Second Line Support involving further diagnostics of issue also including uninstalling and re installing software.• Resolved issues with users with the assistance of Know-How knowledge database and SCCM Remote Tool on Windows Windows XP , 7 and 10 Operating System..• Logged Calls on the EARS/Remedy database system and assigning to the relevant resolver teams.• Supported smaller network of users on the high security Confidential System• Checked up to date information with the assistance of X500 and Active Directory.• Part of Out Of Hours team which provide support 24/7 on a Rota shift basis.• Experienced in Change Management .• Experienced in Incident Management .• Supported Blackberry and Laptop users.• Supported Toughbook and Surface Pro users.• Looking after Solar Winds alerts and logging calls when alerts arise• Am currently SC security cleared . Show less

• Worked effectively and efficiently as part of a team to ensure store and area targets were met on a daily basis.• Food orders taken from Brakes customers via telephone system both inbound and outbound.• Introduced new items or special offers to existing customers and made sure customers had the latest editions of brochures available.• Arranged credit and collections for customers and look into general queries from the customers with the… Show more • Worked effectively and efficiently as part of a team to ensure store and area targets were met on a daily basis.• Food orders taken from Brakes customers via telephone system both inbound and outbound.• Introduced new items or special offers to existing customers and made sure customers had the latest editions of brochures available.• Arranged credit and collections for customers and look into general queries from the customers with the assistance of the Area Sales Managers. Show less

• Advised Bank customers of their accounts which were in arrears of debt via the telephone both inbound and outbound.• General admin skills which included, dealing with enquiries, sending out letters to customers and using bank wizard ,taking payments for the accounts and make sure to rectify customers bank details for correct payment.• Worked effectively and efficiently as part of a team to ensure payments and targets were met on a daily… Show more • Advised Bank customers of their accounts which were in arrears of debt via the telephone both inbound and outbound.• General admin skills which included, dealing with enquiries, sending out letters to customers and using bank wizard ,taking payments for the accounts and make sure to rectify customers bank details for correct payment.• Worked effectively and efficiently as part of a team to ensure payments and targets were met on a daily basis. Show less

• In charge of purchasing goods for orders to build x-ray machines for food standard industry.• Made sure to check goods received inbound, package goods to export and send along appropriate paperwork.• Made sure databases for stock and materials are checked and up to date with the correct information.• General admin skills which included, answering phone calls, dealing with general enquiries, replying to letters and sending out information to… Show more • In charge of purchasing goods for orders to build x-ray machines for food standard industry.• Made sure to check goods received inbound, package goods to export and send along appropriate paperwork.• Made sure databases for stock and materials are checked and up to date with the correct information.• General admin skills which included, answering phone calls, dealing with general enquiries, replying to letters and sending out information to clients, liaising with clients and customers. Show less