- 2018 Top 250 Financial Center• Reviewing and improving operational aspects and effectiveness- Ensuring paperwork and processes are 100% the first time- Performance Management of associate scorecards on weekly basis- Working with associates on training and development needs• Focus on discovering the needs of our clients and providing top customer service.- Recommending Products and Services- Guided enrollment of recommendations- Follow-up with clients to ensure full satisfaction• Leadership with focus on trust, communication and influence

• Responsible for all daily store operations of top performing store, doing over $8 million a year in sales. This is including but not limited to hiring and training, customer service, in-stock levels, merchandising, and the achievement of financial goals.• Ensuring full execution of policies and procedures and maintaining daily standards.• Directly manage sales and services relating to Pet Training, Grooming, and Pet Adoptions to ensure financial success and customer satisfaction.• Managed 45 associates on daily basis.

• Managed day-to-day activities of store doing over $30 million a year in sales.• Maximized sales while managing over 100 employees daily.• Provided superior customer service daily.