Senior Manager - People Leader And Customer Experience
Broomfield, Co
Senior Manager of multiple lines of business within Apple Retail. Managed team to achieve daily operational objectives, human resource and hiring needs, inventory management, sales goals and customer service support functions.• Trained and developed retail team in six different departments including Inventory Management, Technical Support, customer education and sales.• Recruited, hired, trained and developed talented Apple team of 101 employees• Market representative directing People Leaders and Human Resource Team in strategic, logistical and human resource changes • Business liaison working with sales team and small businesses for conversion of technology to Apple products• Composed and administered quarterly and annual performance reviews of Apple store team• Addressed customer inquiries and resolved customer complaints and concerns through Apple Service Model• Organized and executed 23 successful Apple product launches including first Apple iPhone in 2007