Kirk Main Email & Phone Number

Cary, Nc, Us

Raleigh, North Carolina, Us

AI Integration: Implemented AI tools and leveraged on-premise and cloud APIs to enhance team performance by 99%, automate repetitive tasks that resulted in lower work volumes by 13%. Integrated AI-driven analytics to optimize operations and decision-making processes.Hybrid Team Leadership: Grew the hybrid team from 3 to 30+ employees, fostering a collaborative and efficient work environment. Managed budgets exceeding $12M and an endpoint fleet of more than 7,500 devices across 200,000 sq ft of production facilities.Customer Relations: Built and maintained strong customer relationships. Improved satisfaction score to 99%+. Reduced wait times from 24h+ to 24m. Reduced resolve times from 4d+ to 2h.Infrastructure Modernization: Transitioned from monolithic infrastructure to modern micro-service architecture using Docker Swarm and Kubernetes. Produced custom Docker images for internal use. Maintained 125+ services.Cloud Infrastructure: Designed, implemented, and deployed private and public cloud infrastructure across Google Compute, Azure, and AWS. Utilized dynamic load balancing to scale services in response to demand. Configured applications and services for EntraID SSO and Shibboleth SAML.API & Application Development: Developed bespoke web applications to enhance business effectiveness and streamline data accessibility using MySQL, MongoDB, Python, NodeJS, TypeScript, and PowerShell. Created custom APIs to automate and integrate disparate systems, enhancing team performance and reducing workload. Managed code bases and tooling design using GitHub Enterprise.

Raleigh, North Carolina, Us

Team Development: Built a 10-person support team to manage over 3,000 devices and 325+ users.SOPs & Continuity: Established Standard Operating Procedures (SOPs) and continuity of operations to ensure seamless IT service delivery.Budget & Project Management: Aligned IT budget and project management with departmental mission and goals.Device Lifecycle Planning: Designed comprehensive device lifecycle plans to optimize resource utilization and technology refresh cycles.Datacenter & Cloud Platforms: Re-engineered the datacenter and implemented cloud-ready platforms for enhanced scalability and resilience.University-wide Solutions: Scaled IT solutions from departmental scope to university-wide implementation.Technical Training: Conducted training sessions to disseminate technical knowledge to partner groups.Customer Experience Improvement: Elevated customer experience by analytically improving time-to-close and time-to-respond metrics for IT issues.IT Strategic Plan: Pioneered and implemented the IT Strategic Plan to drive long-term technological growth and alignment.Recognition: Received the Best Service Team Award for outstanding performance and service excellence.

Raleigh, North Carolina, Us

Endpoint Management: Managed over 2,000 endpoints, deploying and maintaining Jamf, SCCM, and Puppet for efficient configuration management.HPC & Hyper-V Services: Provided SLURM High-Performance Computing (HPC) services and maintained a Hyper-V infrastructure with 120+ hosts.Service Integration: Integrated multiple services with a central Identity Provider (IDP) using tools such as Active Directory (AD), LDAP, Shibboleth, and OAuth.Monitoring & Automation: Developed robust monitoring infrastructure and created automated remediation processes to ensure system stability and performance.Recognition: Honored with the Rising Star Award for exceptional performance and contributions.

Boca Raton, Fl, Us

Team Supervision & Training: Supervised and trained a cross-functional support team to ensure efficient IT operations.Cloud Infrastructure Migration: Designed and implemented the transition from on-premise to AWS cloud infrastructure.VMWare Environment Management: Configured and maintained production hardware for VMWare environments with Fault Tolerance, three-stage backups, and disaster recovery sites.Network & Data Security: Ensured network sustainability, data security, and HIPAA compliance.Endpoint Management: Managed 1,500 Windows clients using SCCM and PowerShell desired states, and 600 macOS/iOS clients using Jamf and AirWatch.Server & Container Deployment: Deployed and maintained Unix and Windows virtual servers, utilizing containers and Docker deployment methods.VDI Implementation: Designed and implemented a Virtual Desktop Infrastructure (VDI) environment for acute care and research clinics.Operations & Emergency Planning: Led continuity of operations and emergency response planning.Log Management: Integrated the ELK stack for centralized log management of all managed systems.System Monitoring & Optimization: Monitored system statuses, proactively addressed concerns, and optimized resource allocation.Endpoint Backup Enforcement: Enforced endpoint backup using CrashPlan ProE.

Boca Raton, Fl, Us

Leadership & Recognition: Served as an adviser on the campus leadership council and received the Presidential Leadership Award.Project Management: Managed campus technology projects, ensuring successful completion and alignment with institutional goals.eClassroom & Video Conferencing: Designed and implemented eClassroom setups and video conferencing centers to enhance educational delivery.Digital Signage Maintenance: Maintained digital signage clients across 25 buildings and supported back-end SQL and application servers.Endpoint Management: Managed over 3,500 Windows clients using SCCM and PowerShell, and 250 macOS clients using open source solutions.Task Automation: Automated tasks using PowerShell and developed web applications to streamline processes.Server Maintenance: Maintained 15 Windows Server 2008R2/2012R2 file and application servers, including customized Windows Deployment Services workflows.Database Design: Designed and implemented database structures for custom research applications using SQL and No-SQL technologies.Reporting & Lab Management: Produced usage reports and managed public computer labs to ensure optimal resource utilization.Virtualization Implementation: Instituted virtualization via Hyper-V for deployment workflows, reducing turnaround time by 50%.

Boca Raton, Fl, Us

Faculty & Staff Support: Provided IT support for 75 faculty and staff members, ensuring quick response times and tailored solutions for specific classroom needs.Asset Management: Deployed and maintained various university assets to ensure seamless operation and accessibility.Training & Education: Educated staff and faculty on software, hardware, and new educational/collaboration technologies to enhance productivity and collaboration.

Spending Analysis: Analyzed spending trends for international healthcare systems and diagnostic laboratories to identify cost-saving opportunities.Data Management & Quality Assurance: Managed critical, confidential data and ensured its accuracy and integrity through rigorous quality assurance practices.Solution Implementation: Supported the implementation of solutions for international healthcare systems and diagnostic labs, ensuring successful deployment and integration.Tier II Support: Provided on-demand tier II client support and troubleshooting, addressing complex issues and ensuring client satisfaction.

Bachelor Of Arts (B.A.), Bioinformatics

Education record