Kirk Minton Email & Phone Number

Birmingham, AL, US

Birmingham, AL, US

Dallas, TX, US

Dallas, TX, US

Lead teams and activities involved in the planning, development, and delivery of quality products and services to a large base of business customers. Build rapport and develop solid working relationships while discussing needs and offering solutions. Promote the benefits of company products and services, develop RFPs, negotiate contracts, and provide.

Dallas, TX, US

Led key projects, including the 22 state ROAR project, affected 1,500 users and saved $232M from 2006 -2010. Managed a team of employees/contractors. Worked closely with team members on best practices for effective operations. Created incentives that encouraged employees to achieve goals. Monitored performance and supported Human Resource functions such as.

Birmingham, Alabama, US

Continuous Process Improvement Business Lead for the Sales organization, responsible for Enterprise-wide level processes. Managed initiatives to streamline critical, cross-departmental workflow to improve a) customer satisfaction, 2) McLeod operational scale-ability and 3) increase company overall productivity. Identified current company workflows.

Armonk, New York, NY, US

AT&T moved team and support to IBM on 9/1/19 as part of a huge IT development and support initiative. No change in job responsibilities. Certified SAFe 5 Scrum Master. Lead teams and activities involved in the planning, development, and delivery of quality products and services to a large base of business customers. Build rapport and develop solid working.

Single point of contact as the BellSouth Business Customer Care Staff manager for Local Number Portability and Care Support for the 9 state region.Created and managed business processes, team activities, daily operations, communications, and documentation for large-scale company efforts that included the Local Number Portability Product, two Regional.

Supported an internal workflow application called BellSouth Works utilized in BellSouth Business Customer Care Centers, with responsibility for evaluation of current workflow processes, design of enhanced workflow, product development, testing, implementation, project management, employee training, communications, and ongoing process management.Created the.

Directed projects for the BellSouth Business Mid-Market Customer Care team of 12 Service Consultants in the Alabama Operations Center. Managed each project from inception to completion to ensure all projects were completed on time and without errors. Utilized workload tracking applications to provide reporting metrics to leadership and to provide project.

Led a team of 24 Customer Service Associates supporting Sales Account teams. Ensured timely completion of service orders and billing investigations to support our customers and Account Executives. Provided coaching and training, records management, and workload tracking. Acted as second-level escalation point of contact on internal and externally facing.

Created strategies, developed plans, implemented business processes, and managed Call center activities for the BellSouth Business Mid-Market team. Directed day-to-day operations, with all combined results resulting in an increase in productivity and efficiency within a team over 70 direct and indirect Customer Service Associates. Provided coaching and.

I was an assigned single point of contact to manage informational and service requests for dedicated Tier 1 and 2 business customers. Directly supported two Account Executives with all Care related issues and service order requests. Provided timely completion of service orders issues to speed implementation of new and changed service offerings for our.

Technology - Industrial Engineering Management

Marketing/Marketing Management, General