Nancy Melrose Email & Phone Number

Planning and managing technology projects through the entire project life cycle applying standard methodology and best practices while learning the unique business processes of the organization.• Managed PeopleSoft custom development initiatives on both the Financials and CRM. Successfully navigated the team (both IT and Business) through the Application Development Lifecycle process from Business Requirements gathering through to Implementation.

Responsible for planning and managing internal technology projects while applying standard methodology as applicable. • Performed project management and reporting for various technology initiatives, meeting objectives and quality expectations, managing timelines and budgets to bring to successful completion.• Maintained current project status and resource allocations within a customized Work Intake System that kept resource managers, project stakeholders and directors informed.• Worked with a team of project managers to update methodology standards, templates and processes to streamline and gain efficiencies throughout the project life cycle.• Liaised with vendors and various technology groups locally, regionally, nationally and internationally to meet deliverables and milestones.• Participated on technology emergency response teams by coordinating meetings and reporting on status of situation and action items.• Types of projects included; infrastructure, various software upgrades or new implementations, new site builds and office moves, custom application development and desktop upgrade rollouts.

Developed project charters, schedules and other documentation to manage projects to successful completion.• Successfully implemented projects to meet business initiatives as defined by project scope.• Performed regular reporting on status of business plan projects to keep local area and national directors up to date.• In partnership with National office, developed, maintained and supported all departmental policies and procedures to gain efficiencies and ultimately improve customer service.

Managed and supported day-to-day operations of office including network infrastructure, servers, systems, telephones and end user workstations.• Problem solved and successfully fulfilled user requests and meet their business needs.• Coordinated and escalated hardware/software problems to GTA 2nd level support for effective resolution.• Coordinated moves/adds/changes to the office computer and telephone environment to ensure business continuity.• Liaised with GTA IT departments, i.e. Network, Hardware, Applications, Telecom and Management.• Prepared and tracked the IT Budget according to company directions and systems planning as well as local office needs to support the IT Director in planning and informed decision-making.• Initiated purchases of equipment and supplies while liaised with National office. • Coordinated and provided training on technology and software to meet the Partners' and staffs' needs either one-on-one or groups.• Managed and tracked the office inventory of computer equipment including disposal of old inventory

In the Business Systems and Technologies practice, participated in a Business Process Reengineering (BPR) engagement while supporting various systems. Involved in various Telecom Consulting projects.

In the Macintosh Consulting Services group, worked on a variety of system design and development projects on all stages of the development life cycle. This included help with design documentation, programming, system testing and quality control, system and user documentation and implementation and training. Acted as a liaison between clients/users and programmers. Supported marketing activities including trade show booth duty.

In the Internal Support Group, provided classroom and one-on-one software training and technical support (Help-Line) for office users. Involved in template development for client engagements and internal projects, including spreadsheets and simple databases.

In the Forensic Accounting and Investigation practice of the Firm, provided computer assistance on Forensic engagements as well as computer support and training for the department. This included analysis of source documents and preparation of supporting documentation. Dealt with highly confidential documents, materials and situations as well as participating in search warrants. Clients included Law Enforcement, Crown Attorneys, Government Agencies, Lawyers, Insurance Companies and Corporate.

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