Kirkpatrick Williams Email & Phone Number

Fredericksburg, VA, US

Salt Lake City, UT, US

• Responsible for the delivery of results through successful direction and management of Client Technical Services team. Manages the delivery of client technical support and implementation related to our products and.
• Manages technical client support initiatives, including conducting remote product support, configurations, training and troubleshooting.
• Ensures client technical issues are resolved in a timely manner effectively.
• Works directly with clients on escalated concerns/needs.
• Compiles customer feedback and escalates concerns or issues through appropriate channels
• Manage implementation project plans and supports installation, setup and utilization of VPNs and our product suite

Ridgeland, MS, US

• Responsible for developing, implementing, and managing all client related services. Ensures the availability, integrity, and security for all IT systems and infrastructure. Ensures internal/external clients are.
• Creates standard procedures to enhance scalability and performance of existing SharePoint sites.
• Collaborates with internal/external customers on the platforms to align M365 services, applications and features to business requirements and deliver solutions.
• Works with product owners and other functional leaders to ensure the appropriate core team resources and the external strategic partners are committed to the projects.
• Diagnoses and resolves problems in response to a customer reported incident via trouble tickets submitted via N-Able MSP Manager.
• Promotes organizational understanding of agile role to help teams and individuals transition from waterfall to agile.

Santa Clara, California, US

• Managed a division that made over $60 million in revenue annually, routinely ranking as the largest percentage of the company’s North American profits. Managed projects utilizing both agile and waterfall project.
• Coordinated activities by scheduling work assignments, setting priorities, and directing the work of Systems Infrastructure staff.
• Oversaw activities relating to the engineering, design, development, implementation, testing and overall technical support to ensure the IT infrastructure services environment meets the business needs of.
• Automated repetitive tasks to drive efficiencies and document for future reference including scripts, programs, processes and standards
• Experience with Amazon Web Services, Microsoft Azure, Hitachi and EMC storage.
• Scripting experience with PowerShell, Bash and Python.

Washington, DC, US

• Managed over 60 communications specialists throughout the United States and deployed in several areas in the world
• Communicated with system users to ensure accounts are set up properly or to diagnose and solve operational problems
• Coordinated network operations, maintenance, repairs, or upgrades
• Designed, built, and operated equipment configuration prototypes, including network hardware, software, servers, or server operation systems
• Determined specific network hardware or software requirements, such as platforms, interfaces, bandwidths, or routine schema