Kirkrapee Techavanich Email & Phone Number

Bangkok, Thailand

Bangkok Metropolitan Area

Professional Highlights:- Driving Quality Assurance Excellence in Agile/Scrum Environments- Comprehensive Testing Expertise across Multiple Software Development Lifecycle StagesKey Responsibilities and Achievements:Technical Leadership:- Actively participate in early-stage feature architecture and design, providing critical quality insights- Conduct thorough reviews of design, requirements, and technical documentation- Implement and lead comprehensive testing strategies across multiple testing phases: - Branch testing - Integration testing - System testing - Pilot and beta testing - Live production testingTest Management and Process Improvement:- Developed and introduced weekly regression testing protocol, proactively identifying and mitigating potential issues in test environments- Created and maintained high-quality, traceable test documentation, including: - Detailed test plans - Comprehensive test case scenarios - Manual and potential automation test execution reports - Defect and test summary reportsCross-Functional Collaboration:- Work closely with development teams to perform in-depth test result and root-cause analysis- Provide mentorship to junior QA team members, sharing testing expertise and best practices- Actively engage in Agile ceremonies, including daily standups, sprint planning, and retrospectivesProfessional Development and Knowledge Sharing:- Conducted internal workshop on JMeter basics- Participated in group training for website automation technologies: - Robot Framework - Playwright- Continuously enhanced team's technical capabilities through knowledge transfer

Bangkok Metropolitan Area

Key Responsibilities and Achievements:- Conducted comprehensive User Acceptance Testing (UAT) for an Electric Vehicle (EV) application ecosystem, including website and mobile app platforms- Developed and executed detailed manual test plans, ensuring thorough quality control across multiple software interfaces- Collaborated closely with cross-functional teams, including car dealers, internal stakeholders, and third-party vendors to resolve critical issues- Utilized Azure App Insights for advanced issue investigation and post-production deployment monitoring- Created comprehensive user manuals and conducted client demonstrations, showcasing product functionality and user experienceTechnical Contributions:- Designed and implemented test cases, test execution strategies, and managed test data- Performed issue tracking and documentation, utilizing issue management tools to log and communicate software defects- Actively participated in requirements review and specification definition, providing critical feedback to improve product qualityKey Projects:- EV Vehicle Application Testing- Dealer Portal Quality Assurance- Customer Support and Issue Resolution

Bangkok Metropolitan Area, Thailand

- Review and prioritize technical and operational support issues from clients and internal clients. Monitor the various systems supporting the organization’s applications and identify, resolve or escalate issues.- Investigate issues with XML/JSON data exchange between the Miki Travel and client systems.-Dispose of client-reported issues by correcting problems directly, providing a work-around, and/or escalating issues to the development team directly and through defect reports (Jira) as needed.- Provide clients with feedback on their reported issue by the desired method, such as email, telephone, or voice-over-IP (VOIP) application (e.g. Skype). Update help desk records in the CRM according to company policy.- Monitor various systems, support web applications, and identify and resolve or properly escalate issues.- Participate in scrum demo, and present sprint goals and achievements.

Bangkok Metropolitan Area, Thailand

- Maintain, update and research hotel information for the company's website.- Handling inquiries and requests from colleagues and hotels.

Thailand

Junior Software Developer Bootcamp

Bangkok Metropolitan Area, Thailand

- Transpose the data from the written PayTV application form into the database.- Handling complaints and inquiry from clients, internal parties, and third party teams.

Bangkok Metropolitan Area, Thailand

- Handling any inquiries, order and shipment schedule.- Cooperate with the finance team regarding the client's outstanding payment.- Demonstrate the overall operation to the new joiner.

Bangkok Metropolitan Area, Thailand

- Classification of client utility invoices and energy data that obtained from supplier websites and emails on to the system.