Kirk Rutherford

Kirk Rutherford Email and Phone Number

Manager, Customer Support at Nexus @ Nexus
falls church, virginia, united states
Kirk Rutherford's Location
Washington DC-Baltimore Area, United States
About Kirk Rutherford

Customer-focused professional with extensive experience in leading all aspects of the customer relationship with keen focus on delivering technical support and understanding current and future needs of clients. Proven success in driving positive customer behavior via creation of initiatives, including customer retention, customer loyalty, satisfaction, and improving the overall customer experience. Voice of the Customer with recognized excellence in developing and implementing processes to identify customer problem and provide the highest level of satisfaction with fastest turnaround. Innate efficiency to create and maintain continual service improvement efforts between multiple functional teams and external stakeholder community. Verifiable strengths in delivering results in cross functional environments with ability to drive organizational change. Articulate communicator with bilingual fluency in Portuguese & Spanish.

Kirk Rutherford's Current Company Details
Nexus

Nexus

View
Manager, Customer Support at Nexus
falls church, virginia, united states
Website:
nexussystems.com
Employees:
98
Kirk Rutherford Work Experience Details
  • Nexus
    Manager, Customer Support
    Nexus Jul 2019 - Present
    Washington D.C. Metro Area
    The Nexus Difference: We believe technology should make maintaining relationships easier. Our fully automated and customizable solution brings companies together to communicate, collaborate and connect. When they do technology works best.Nexus was founded in 1999 when its founders pinpointed a need for real estate companies and their suppliers. Shortly thereafter they pioneered a complete procure-to-pay software solution to simplify how companies managed every step of the AP process, from purchase to payment. The solution lets managers simplify their day, while increasing visibility, accountability and control.Nexus has been listed in the Inc. 5000 fastest growing private companies in the United States 6 of the last 7 years, with 50,000 worldwide users and is deployed in 106 countries.
  • Computacenter
    Regional Service Manager - The Americas
    Computacenter Jan 2017 - Jul 2019
    Washington D.C. Metro Area
    Computacenter is Europe’s leading independent provider of IT Infrastructure services. We advise Clients on their IT strategy implementing the most appropriate technology from a wide range of leading vendors and manage technology infrastructures on their behalf. At every stage, we make our Clients’ businesses sharper by removing cost, complexity and barriers to change across their IT environments. We serve our corporate and government clients by offices in the United Kingdom, Germany, France, Spain, South Africa, Belgium, the Netherlands, Luxemburg and the United States. We also serve our Clients’ global requirements with an extensive partner network. Formed in 1981 by British Harvard graduates Philip Hulme and Peter Ogden, Computacenter has over 10,000 employees and revenues over £2.5 billion. Our business activity falls into the broad categories of Managed & Transformation Services, Consulting & Changing Services and Sourcing & Deployment Services.
  • Emc
    Area Leader - System Engineering - South Central Usa
    Emc Sep 2013 - Nov 2016
    Franklin Tn
    Pre-Sales leader supporting the Mid Market South Central area...Alabama, Kentucky, Louisiana, Mississippi and Tennessee. Manage a team of front line System Engineers that show our current and prospective Customers EMC's value and industry leading data center solutions with a strong emphasis on Workload, Cloud, Big Data, Trust and Security.
  • Emc
    Practice Delivery Manager - Virtual Data Center Practice - Mid-Atlantic Division
    Emc Aug 2010 - Sep 2013
    Greater Nashville Area, Tn
    Manage a large team of highly skilled professionals responsible for the successful design, delivery and implementation of complex, industry leading data center management solutions.
  • Emc
    District Service Manager - Tennessee
    Emc Aug 2006 - Aug 2010
    Greater Nashville Area, Tn
    Managed all Maintenance Support and Services for the state of Tennessee, Southern Kentucky, Western Mississippi and Northern Georgia. Supported install base of over 2900 systems and accompanying software products. Managed team of 25 Customer Engineers responsible for installs, upgrades, and break/fix activities. Scheduled all work for local resources and third party providers. Awarded District Service Manager of the Year for Mid Atlantic Division in 2008 and 2009
  • Emc
    Regional Technical Specialist Ii - Latin America & Caribbean
    Emc Aug 2001 - Aug 2006
    Miami/Fort Lauderdale Area
    Installed, integrated and supported numerous hardware and software products throughout entire Latin America and Caribbean region. Served as Subject Matter Expert (SME) for top two selling products, driving multi-million dollar technology solution implementations. Acted as interim Service Manager for international offices in Mexico, Venezuela and Colombia. Supported installations of EMC products onsite and remotely. Developed and provided onsite training for the customer and local support personnel.
  • Emc
    Senior Technical Support Engineer
    Emc Jun 1998 - Aug 2001
    Greater Boston Area
    Served as second-level support at Worldwide Software Assistance Center for industry leading data-storage company. Worked closely with field team and Engineering department to analyze and efficiently resolve the top priority issues. Traveled to Asia and South America to support and train personnel in these high-growth regions. Acted as 24-hour worldwide on call support. Received highest level award for Extraordinary Performance in Customer Service.
  • Scc Soft Computer
    Field Support Specialist
    Scc Soft Computer Jan 1996 - Jun 1998
    Tampa/St. Petersburg, Florida Area
  • Aai Corporation
    Systems Engineer
    Aai Corporation Mar 1992 - Dec 1996
    Orlando Florida

Kirk Rutherford Skills

Data Center Customer Satisfaction Cloud Computing Virtualization Pre Sales Customer Service Itil Management Technical Leadership Disaster Recovery Storage Leadership San Solution Selling Talent Management Customer Retention Enterprise Software Technical Communication Vmware International Business Enterprise Storage Security Sales Management Sales Process Storage Area Networks Sales Nas Storage Area Network Hardware System Administration Training Technical Support Network Attached Storage Talent Development Technical Presentations Selling Team Management Human Resources Analysis Cross Functional Team Leadership Computer Hardware

Kirk Rutherford Education Details

Frequently Asked Questions about Kirk Rutherford

What company does Kirk Rutherford work for?

Kirk Rutherford works for Nexus

What is Kirk Rutherford's role at the current company?

Kirk Rutherford's current role is Manager, Customer Support at Nexus.

What is Kirk Rutherford's email address?

Kirk Rutherford's email address is ki****@****ail.com

What is Kirk Rutherford's direct phone number?

Kirk Rutherford's direct phone number is +161559*****

What schools did Kirk Rutherford attend?

Kirk Rutherford attended Virginia Commonwealth University, Arizona State University.

What skills is Kirk Rutherford known for?

Kirk Rutherford has skills like Data Center, Customer Satisfaction, Cloud Computing, Virtualization, Pre Sales, Customer Service, Itil, Management, Technical Leadership, Disaster Recovery, Storage, Leadership.

Who are Kirk Rutherford's colleagues?

Kirk Rutherford's colleagues are Mouna Lakssis, Jade Sean, Nazmeen Sayyed, Gabriela Alvarenga, Evelyn Landrith, Kim Smalling, Urias Cruz.

Not the Kirk Rutherford you were looking for?

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.