Kirk Rutherford Email and Phone Number
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Customer-focused professional with extensive experience in leading all aspects of the customer relationship with keen focus on delivering technical support and understanding current and future needs of clients. Proven success in driving positive customer behavior via creation of initiatives, including customer retention, customer loyalty, satisfaction, and improving the overall customer experience. Voice of the Customer with recognized excellence in developing and implementing processes to identify customer problem and provide the highest level of satisfaction with fastest turnaround. Innate efficiency to create and maintain continual service improvement efforts between multiple functional teams and external stakeholder community. Verifiable strengths in delivering results in cross functional environments with ability to drive organizational change. Articulate communicator with bilingual fluency in Portuguese & Spanish.
Nexus
View- Website:
- nexussystems.com
- Employees:
- 98
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Manager, Customer SupportNexus Jul 2019 - PresentWashington D.C. Metro AreaThe Nexus Difference: We believe technology should make maintaining relationships easier. Our fully automated and customizable solution brings companies together to communicate, collaborate and connect. When they do technology works best.Nexus was founded in 1999 when its founders pinpointed a need for real estate companies and their suppliers. Shortly thereafter they pioneered a complete procure-to-pay software solution to simplify how companies managed every step of the AP process, from purchase to payment. The solution lets managers simplify their day, while increasing visibility, accountability and control.Nexus has been listed in the Inc. 5000 fastest growing private companies in the United States 6 of the last 7 years, with 50,000 worldwide users and is deployed in 106 countries. -
Regional Service Manager - The AmericasComputacenter Jan 2017 - Jul 2019Washington D.C. Metro AreaComputacenter is Europe’s leading independent provider of IT Infrastructure services. We advise Clients on their IT strategy implementing the most appropriate technology from a wide range of leading vendors and manage technology infrastructures on their behalf. At every stage, we make our Clients’ businesses sharper by removing cost, complexity and barriers to change across their IT environments. We serve our corporate and government clients by offices in the United Kingdom, Germany, France, Spain, South Africa, Belgium, the Netherlands, Luxemburg and the United States. We also serve our Clients’ global requirements with an extensive partner network. Formed in 1981 by British Harvard graduates Philip Hulme and Peter Ogden, Computacenter has over 10,000 employees and revenues over £2.5 billion. Our business activity falls into the broad categories of Managed & Transformation Services, Consulting & Changing Services and Sourcing & Deployment Services. -
Area Leader - System Engineering - South Central UsaEmc Sep 2013 - Nov 2016Franklin TnPre-Sales leader supporting the Mid Market South Central area...Alabama, Kentucky, Louisiana, Mississippi and Tennessee. Manage a team of front line System Engineers that show our current and prospective Customers EMC's value and industry leading data center solutions with a strong emphasis on Workload, Cloud, Big Data, Trust and Security. -
Practice Delivery Manager - Virtual Data Center Practice - Mid-Atlantic DivisionEmc Aug 2010 - Sep 2013Greater Nashville Area, TnManage a large team of highly skilled professionals responsible for the successful design, delivery and implementation of complex, industry leading data center management solutions. -
District Service Manager - TennesseeEmc Aug 2006 - Aug 2010Greater Nashville Area, TnManaged all Maintenance Support and Services for the state of Tennessee, Southern Kentucky, Western Mississippi and Northern Georgia. Supported install base of over 2900 systems and accompanying software products. Managed team of 25 Customer Engineers responsible for installs, upgrades, and break/fix activities. Scheduled all work for local resources and third party providers. Awarded District Service Manager of the Year for Mid Atlantic Division in 2008 and 2009 -
Regional Technical Specialist Ii - Latin America & CaribbeanEmc Aug 2001 - Aug 2006Miami/Fort Lauderdale AreaInstalled, integrated and supported numerous hardware and software products throughout entire Latin America and Caribbean region. Served as Subject Matter Expert (SME) for top two selling products, driving multi-million dollar technology solution implementations. Acted as interim Service Manager for international offices in Mexico, Venezuela and Colombia. Supported installations of EMC products onsite and remotely. Developed and provided onsite training for the customer and local support personnel. -
Senior Technical Support EngineerEmc Jun 1998 - Aug 2001Greater Boston AreaServed as second-level support at Worldwide Software Assistance Center for industry leading data-storage company. Worked closely with field team and Engineering department to analyze and efficiently resolve the top priority issues. Traveled to Asia and South America to support and train personnel in these high-growth regions. Acted as 24-hour worldwide on call support. Received highest level award for Extraordinary Performance in Customer Service. -
Field Support SpecialistScc Soft Computer Jan 1996 - Jun 1998Tampa/St. Petersburg, Florida Area -
Systems EngineerAai Corporation Mar 1992 - Dec 1996Orlando Florida
Kirk Rutherford Skills
Kirk Rutherford Education Details
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Information Systems Management -
Business Management
Frequently Asked Questions about Kirk Rutherford
What company does Kirk Rutherford work for?
Kirk Rutherford works for Nexus
What is Kirk Rutherford's role at the current company?
Kirk Rutherford's current role is Manager, Customer Support at Nexus.
What is Kirk Rutherford's email address?
Kirk Rutherford's email address is ki****@****ail.com
What is Kirk Rutherford's direct phone number?
Kirk Rutherford's direct phone number is +161559*****
What schools did Kirk Rutherford attend?
Kirk Rutherford attended Virginia Commonwealth University, Arizona State University.
What skills is Kirk Rutherford known for?
Kirk Rutherford has skills like Data Center, Customer Satisfaction, Cloud Computing, Virtualization, Pre Sales, Customer Service, Itil, Management, Technical Leadership, Disaster Recovery, Storage, Leadership.
Who are Kirk Rutherford's colleagues?
Kirk Rutherford's colleagues are Mouna Lakssis, Jade Sean, Nazmeen Sayyed, Gabriela Alvarenga, Evelyn Landrith, Kim Smalling, Urias Cruz.
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