Kirk Sims Jr. Email & Phone Number

Omaha, Nebraska, United States

Omaha, Nebraska, United States

• As the Manager of MSR, my primary responsibility is to lead and inspire a team of 12-20 Support Consultants. I focus on coaching and supporting each team member through their LinkedIn career aspirations and attainment.
• Lead Global Talent Pillar and Global Hiring Alignment - In partnership with TA we revamped Job Descriptions, Interview framework, hiring matrixes and created a centralized Talent hub, housing all hiring resources.
• Hired & Onboarded MSR's first ever team in Detroit. (1 Manager + 8 Consultants)
• Mentored New Manager & Supervisors
• Created Formal Manager Onboarding Process
• Trust Engagement SharePoint Creation - Curated an engaging, cohesive, and resourceful hub for MSR, EE, Continuous Improvement and Social Support in collaboration with global peer.

• As the Manager of Member Safety & Recovery, my primary responsibility was to lead and inspire a team of 12-20 Support Consultants. Focusing on onboarding, coaching, and supporting each team member through their.
• Lead Global Talent Pillar and Global Hiring Alignment - In partnership with TA we revamped Job Descriptions, Interview framework, hiring matrixes and created a centralized Talent hub, housing all hiring resources.
• Hired & Onboarded MSR's first ever team in Detroit. (1 Manager + 8 Consultants)
• Mentored New Manager & Supervisors
• Created Formal Manager Onboarding Process
• Trust Engagement SharePoint Creation - Curated an engaging, cohesive, and resourceful hub for MSR, EE, Continuous Improvement and Social Support in collaboration with global peer.

• Build, develop and lead a team of consultants addressing member and customer requests via email queue, phone support and chat
• Provide bi-weekly 1:1 coaching and feedback to ensure entire team maintains a high level of productivity and quality member experiences
• Lead first group of LinkedIn Shine hires through remote environment
• Complete and deliver annual reviews for all direct reports
• Analyze metrics, reports and data trends to identify departmental needs
• Align with… Show more

Greater Omaha Area

Mitigated breach of contract violations for our Corporate Enterprise, Large Enterprise, Mid-Market, and Key Account clients while partnering closely with sales teams to deliver right sized solutions. These violations were centered around LinkedIn’s Recruiter solutions and Enterprise Programs. Through in-depth auditing of sourcing tactics and product.

Greater Omaha Area

As a Relationship Manager (RM) I worked to retain LinkedIn customers by making them incredibly successful with our products. I served as the key point of contact for ~100 Enterprise accounts. I focused to build strong relationships with all levels of HR and with C level stakeholders. My goal was to get an in depth understanding of my clients recruiting.

Greater Omaha Area

As a Customer Success Representative (CSR), I supported ~75 SMB accounts and was responsible for generating $1 Million in annual revenue. My responsibility was to ensure new accounts are on-boarded effectively and that existing accounts had the resources, training/consulting and support necessary to achieve a significant return on their LinkedIn.

Greater Omaha Area

13220 California St. Omaha, NE 68154

As a Financial Service Officer at Bank of the West I contributed to the growth of customer relationships, primarily focusing on business products. I successfully prospected, built relationships, onboard and retain local businesses with my superior customer service and dependability. I specialized in providing small to medium businesses the lending and.

As a Financial Service Consultant at Bank of the West I focused on growing personal banking relationships. I was able to assist individuals in accomplishing their personal financial goals by understanding each customer and providing him with the proper product/service. I specialized in utilizing home equity, auto, and personal loans to build customers’.

As an Assistant Customer Service Manager at Bank of the West I coached our teller staff to exceed regional sales goals and remain in compliance with federal regulations. I was able to successfully assist in the passing of two branch audits while consistently exceeds branch sales goals.