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• Conduct hearing evaluations, select appropriate amplification devices, and counsel patients about hearing loss between San Jose and Morgan Hill clinics.• Fit hearing aids, perform outcome measures for proper verification, as well as complete ear impressions for custom hearing aids and protective wear.• Perform regular programming and hearing aid adjustments for all patients by using Live Speech Mapping (LSM).• Guide patients through the sales process and make product recommendations based on the clients' specific needs while educating them on device usage.• Document and maintain patients' records and computer files based on established standards.• Build strategic partnerships with doctors, brands and non-profits to create a local referral network.• Conduct outreach events monthly to attract new patients and upgrade existing ones.• Trained staff on the importance of total patient satisfaction, including handling of returns.• Generated business by telemarketing previous clients and upgrading them to more effective means of hearing.

• Conducted hearing tests for all patients and updated annual hearing tests all over Miracle-Ear offices in the Bay Area, covering Cupertino, San Jose, Gilroy, Fremont, and Milpitas.• Evaluated a comprehensive range of data to design patient-specific treatment plans working closely with the medical staff, planning and directing the effective delivery of healthcare services.• Educated patients in offices and senior centers on all benefits of wearing hearing aids.• Delivered the highest standard of patient care, secured repeat and referral business through positive reviews and provided appropriate aftercare to all patients.• Collected invoices, input data, and ensured accurate billing from hearing aid companies.• Managed the entire sales process regarding the hearing aids, including upsells, cross-sales, and renewing protection plans and insurance plans.• Secured repeat and referral business through the utilization of patient referral programs and positive online reviews.

(The first retail vertical IoT integrated platform to bring e-commerce style shopper analytics and optimizing the shopper experience.)• Utilized consultative sales methods, documented cost savings, efficiencies and alternative logistical practices to cost-justify sales of this new system.• Participated in a project by developing, managing and setting meetings for Account Executives covering the Midwest and TOLA (TX, OK, LA and AR) territory.• Created and managed a pipeline of between 400 and 500 Russell 3000 accounts using Salesforce.• Developed new business through managing telemarketing resources and heavily prospecting new prospects/customers. • Generated leads, identified sales opportunities, created interest and drove brand awareness while collaborating with marketing, partners and channel departments.• Uncovered new needs and proposed innovative and novel solutions to these needs as a means to increase penetration of existing accounts.

(A robust data and analytics platform for better insights and simplified decisions; high quality, exceptionally detailed compensation and governance data.)• Created and managed a pipeline of between 400 and 500 Russell 3000 accounts using Salesforce.• Executed strategic sales plans, grew accounts, identified and developed new business opportunities by conducting market research and analyzing competitor activities.• Set up introductions with senior-level management, VP and CFO levels involved with the executive compensation process.• Documented the sales process and closing, composed sales reports, and created presentation materials; developed a new training program for future Business Development Associates. • Researched business strategies towards business expansion via enhanced marketing techniques.• Performed product demonstrations and generated up to 3-year subscriptions ranging from $9K to $30K per sale.• Provided expert customer insight to product management, marketing and sales on what innovation and continuous improvement is needed in the user experience.

(Delivers the category-leading Online Reputation Management platform for large, multi-location enterprises.) • Executed a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction; perform periodic customer success reviews that confirm satisfaction, resolve issues, etc. • Directed, developed and maintained a portfolio of between 400–500 accounts representing over $1.5M in aggregate revenue, generated over $1.1M in new sales through cross selling and upselling.• Provide expert customer insight to product management, marketing and sales on what innovation and continuous improvement is needed in the user experience. • Initiated change management strategies, resulting in a more efficient operation, better-trained staff and improved customer service.

(The first retail vertical IoT integrated platform to bring e-commerce style shopper analytics and optimizing the shopper experience.)• Utilized consultative sales methods, documented cost savings, efficiencies and alternative logistical practices to cost-justify sales of this new system.• Participated in a project by developing, managing and setting meetings for Account Executives covering the Midwest and TOLA (TX, OK, LA and AR) territory.• Created and managed a pipeline of between 400 and 500 Russell 3000 accounts using Salesforce.• Developed new business through managing telemarketing resources and heavily prospecting new prospects/customers. • Generated leads, identified sales opportunities, created interest and drove brand awareness while collaborating with marketing, partners and channel departments.• Uncovered new needs and proposed innovative and novel solutions to these needs as a means to increase penetration of existing accounts.