Kirk Talbott Email & Phone Number

Atlanta, Ga, Us

Chief Information Officer for the Public Transit Agency serving the metropolitan Atlanta region. Responsible for the entire technology portfolio of the 8th largest Public Transit agency in the United States. Accountable for technology maintenance, support, planning, strategy, development and implementation throughout the agency. Annual budget of $70mil+ for operating and capital expenses supporting a fleet of over 1100+ vehicles.• Successfully managed $30mil+ capital investment to revitalize rail infrastructure to bring technology to a state of good repair. Resulted in significant improvement of the rail travel experience.• Developed regional mobile ticketing system to aid in safe COVID payment options and to extend the life of the legacy fare collection system.• Established first ever office of Technology Innovation and Strategy to rapidly prototype solutions and business models to deliver better mobility options. • Codeveloped regional open-source mobility app significantly improving the customer experience while lowering operational costs.

Atlanta, Georgia, Us

Deputy CIO for the City of Atlanta, Georgia. Responsible for all technology and information strategy, planning, implementation, integration and support for the citizen facing departments of the City. Service lines include Department of Public Works, Department of Parks and Recreation, Department of Planning and Community Development, 311 and multiple divisions within the Mayor's Office.• Developed first generation data strategy for the city to include Open Data, Data Privacy, Smart City Data Management and Analytics.• Merged IT operations from 19 disparate city departments and offices into a streamlined shared service model provided by the centralized IT department.• Created a proactive demand funnel process for system enhancements and technology acquisitions across 19 lines of business for the city. Heavy emphasis placed on security improvements and digitalization of city services to constituents of the city. • Stabilized and hardened significant portions of the city’s application portfolio while realizing a 13% reduction in the annual technology budget.

Waukegan, Illinois, Us

Chief Information Officer for Lake County, Illinois. Responsible for all technology planning, implementation, integration, maintenance and support across more than 30 distinct departments and lines of service including Health and Human Services, DOT, Public Works, Courts, Sheriff, States Attorney, Public Defender, County Clerk, Treasurer, Tax Assessor, and Regional Office of Education.• Designed and implemented innovative high-speed “sales” team to manage and shape internal demand and to rapidly gather requirements and prototype possible technology solutions in a fraction of the time previously required.• Developed and implemented first equitable and transparent County wide Technology Governance model to include demand management, investment prioritization, and resource planning.• Built first-ever Program Management Office (PMO) for the county which standardized project management and reporting across the entire technology portfolio.• Introduced and began transformation of IT shop towards ITIL v3 environment including Service Catalog, Service Level Agreements (SLA’s) and standard processes for all IT services.• Developed Shared Services strategy and portfolio for the County focused on driving cost efficiencies and better utilization of staff skills and capabilities.• Developed comprehensive technology roadmap to migrate over 450 major applications to modern technologies on a simplified infrastructure. • Created first professional grade IT Service Desk for County-wide technology customer support.

Austin, Tx, Us

Chief Information Officer for the Public Transit Agency serving central Texas region surrounding metropolitan Austin. Responsible for all technology maintenance, support, planning and implementation throughout the agency. Annual budget of $10 mil+ for operating and capital expenses supporting a fleet of 750+ vehicles.• Kept IT operational expenses flat over 3 years while building 2 new modes of transit and expanding the agency’s application portfolio by 20%. • Achieved the distinction of being the first transit agency in Texas to receive a Gold Level certificate of transparency from the Texas Comptroller Leadership Circle by publishing all relevant agency data on-line.• Developed and expanded comprehensive technology project portfolio and governance model which formed the basis for agency wide PMO initiative.• Led extensive effort to update and expand all customer information systems across the agency and began regular meetings with public advocacy groups to understand pressing needs and set external priorities.• Responsible for technical architecture and implementation for the first commuter railroad built in Central Texas in the past 70 years.

Oceanside, Ca, Us

CIO for the Public Transit Agency for the northern half of San Diego County. Responsible for all technology and ITS (Intelligent Transit Systems) applications throughout the agency. Direct report to CFO with responsibility for all technology operations support, technology deployment, research, strategy, communications management and business innovation utilizing advanced technology.• Reduced IT operational expenses by 10% year over year for four years while expanding business by 150% over the same period through the implementation of 42 cross departmental projects. • Successfully managed all technology aspects of a regional $24mil Radio / Automatic Vehicle Location system for District’s bus fleet of 182 vehicles.• Successfully managed all technology aspects of a regional $22mil Fare Collection system for bus, commuter rail, and light rail modes of transit.• Built North America’s first wireless rail mesh network for security and telemetry purposes.• Completed multi-year / multi-million dollar ERP implementation which moved the company to a single, cohesive financial system and provided real-time reporting capabilities.• Developed comprehensive IT policy manual governing all areas of District technology usage.• Implemented numerous inter-agency communications systems facilitating faster and more efficient collaboration with all levels of transit oriented government.• Reversed major organizational decline of IT department caused by lack of strategy, poor communication, and lack of management. Net result is 100% employee retention over the past 4 years.

San Jose, Ca, Us

Senior Manager for customer focused IT team. Directly managed internal customer support call center, all first line support technicians, and corporate IT procurement department. Direct report to CIO with responsibilities including corporate wide process improvement, member global Technology Management Steering Committee, and primary liaison with IT outsourcing functions.• Cut departmental project expenses $300K annually by developing a Program Management Office to govern all IT project initiatives globally. Resulted in better internal project delivery success, increased global communication and improved executive visibility.• Reduced IT operational expenses by $170K annually through replacement of costly and outdated leased video conferencing technology worldwide. • Lowered Total Cost of Ownership of corporate desktops by 33% per year. Accomplished savings by refreshing PC’s with new technology platform on time and under budget. • Reduced corporate desktop expenditures by more than 50% per year through implementation of a comprehensive asset management program to better utilize corporate resources.• Realized net savings of 60% decrease in corporate real-estate expenditures annually after co-coordinating corporate move of over 750 individuals from worldwide headquarters.• Saved $250K annually by renegotiating key vendor agreement with primary IT outsourcing provider while increasing flexibility and maintaining or improving existing service levels.

Paris, France, Fr

Cross-industry, business/technical solutions architect responsible for the integration of multiple technologies in a heterogeneous environment to meet client’s business requirements. Extensive, practical experience in the implementation and management of business systems with a firm grounding in strategic analysis and planning of hi-tech solutions. • Managed all aspects of the Year 2000 program for client’s corporate headquarters. Defined testing and certification processes and executive level reporting methods. • Technical director for $10 million, 3 partner, outsourcing engagement involving replacement of entire IT department for a major Food Products company. Managed all infrastructure for the partnership while serving on the executive operations committee for the partnership. • Developed Year 2000 Program Management Office global data repository strategy. Architected and implemented the technical infrastructure for the global program office activities. • Performed business and technical evaluation of client’s applications portfolio for re-use and development in order to create new product offerings requested by executive management.

Client/Server application developer, system administrator and business analyst on a wide variety of technical platforms. • Established the technical and system architecture for a client/server based international royalties system. Created development standards and system functional requirements documents. • Selected inventory management system for international food service provider’s concessions division. Specified modifications and customizations needed to implement package solution. • Led an 8-person design and development team for a complex field force automation application used to aid appliance repair technicians in the scheduling and completion of repair calls.

Ba, Computer Science & Spanish Linguistics

Ba, Spanish Linguistics

Education record