Kirk T. Email & Phone Number

Bellevue, Wa

Trained and lead a team of instructors in the day-to-day program operations. Maintained the satisfaction of all students, parents, staff, university contacts, and acted as the Camp Health Officer and performed camper health assessments.• Planned, organized, and managed the operations and delivery of training.• Ensure that staff and students are meeting curriculum goals• Conduct mid-season and end-of-season performance reviews of staff members• Apply behavior management techniques to enforce rules and safety regulations

Issaquah, Wa

Created services and support foundations to improve the customer journey, acquisition, and retention of customer accounts. Built and Lead the marketing team and partnered with finance and sales teams to develop performance metrics and budget thresholds. Worked closely with product developers to realigned cloud-based solution to better position the company’s SAAS offering within existing and new business accounts to maximize feature benefits.• Reduced the costs of service support and customer churn by 20% through the implementation of a fully integrated CRM/Support solution that supported the full customer journey.• Reshaped the company’s SEO strategy, which increased customer traffic and visitors to conversion rates by 15%.• Developed a career development program to attract and retain the right people for the new sales and support representatives positions. • I Defined vital performance metrics to measure the effect of the new system to key business objectives.

Bellevue, Wa

Hired, trained and manage leasing agents and maintenance techs to support and maintain 127 units across three Apartment Communities. Transitioned all tenant data from disparate CRM systems into a new Pinnacle-Yardi Property Management CRM platform to generate improved residential and business analysis reporting.• Increased occupancy rate from 70% to 95% by increasing curb appeal through better maintenance and rehabbing each apartment on turns.• Drove apartment renewals from less than 15% to 80% within six months by focusing on customer service and enhancing the tenant-landlord relationship.

Bellevue, Wa

Partnered with multiple internal and external groups, teachers and coaches to establish outreach programs to enable community members to be able to access athletic fields when not in use by the school district.

Bellevue, Wa

Provided technology guidance and support to teachers and students during the transition of deploying 15,000 laptops to students and teachers for the district-wide 1 to 1 program. > Reduced cost of IT supplies by 25% by implementing group purchasing through a single vendor.> Increased IT response time to user requests by 30% by analyzing and changing processes and getting district management to buy into the change. Which also increased customer satisfaction by 15%.

Bellevue, Wa

Re-built girls soccer program that increased participation rate by 200% that fielded three teams every year and impacted over 400 players over nine years. Lead the team to a State Championship in 2011.> Recognized as "Western Region Coach of the Year" by the National Soccer Coaches Association of America and named "Coach of the Year" by the Bellevue Reporter.

Redmond, Wa

Booked $6.6 million in sales revenue for Microsoft Partner Services, 135% over plan, by developing new service offerings for small ISV Partners that addressed their business and development needs at a more manageable cost.

Redmond, Wa

Built and managed a Microsoft Consulting Group of Senior Developers and Support Engineers that provided business and technical advice to the world’s largest ISVs (Independent Software Developers.) My team led the organization in partner satisfaction while staying in budget and exceeding revenue goals by 10%. Increased hiring of diverse applicants by 15% As Head of Diversity for Microsoft Partner Services, I revitalized the hiring process in services. Implemented critical criteria for the hiring process and supervised and trained ten people who would perform the new system.

Redmond, Wa

Led a team that won multiple million dollars competitive opportunity against Lotus Notes. As Lead Program Manager, I designed and delivered a new creative knowledge management solution that highlighted the latest Microsoft products. Received World Wide Competitive Sales award at MGS (Microsoft Global Briefings)

Irvine, Ca

As part of the field sales organization, engaged Enterprise customers from the CEO to key influencers to position Microsoft platform as the best solution set to run their business.Raised over $150,000 and welcomed over 100,000 visitors for the Hoag Hospital Festival of Trees. As the Chair for Hoag Hospital Festival of Trees, recruited and supervised Microsoft and Partner volunteers in building a “Microsoft Holiday Workshop.”

Irvine, California

Provided field expertise in various LAN/WAN environments to multi-host environments over multiple protocols.

San Francisco Bay Area

Awarded IBM “Leadership Award” for exceeding AIX/RS6000 sales goals by 17%.

Huntington Beach, Ca

Built a nationwide software consulting company specializing in automating Aviation Business Operations, which included accounting, accounts receivable, accounts payable, inventory control, flight services, charter flights, and flight schools. We provided requirements analysis, hardware and software analysis, system design, software programming, maintenance support, project management, system conversions, system enhancements, user training, communications, system test, and implementation.