Kirk Yonon Bugayong Email & Phone Number

Sandy Springs, Georgia, United States

Within my role, I am responsible for a diverse range of administrative and data entry tasks assigned by my superior. These tasks primarily involve logging crucial information of patients and physicians into spreadsheets, diligently overseeing the processing of home health orders to guarantee timely completion of physician signatures. Additionally, I actively follow up and investigate any underlying issues that may contribute to delays in obtaining these necessary signatures from physicians. In addition to these responsibilities, I am also entrusted with conducting virtual training sessions, equipping individuals with the knowledge and skills required to effectively navigate and utilize the company's portal for electronic signatures on both home health and home care orders. By fulfilling these duties, I contribute to ensuring smooth and efficient operations within the organization, enhancing the overall quality of healthcare services provided.

New York, New York, United States

During my employment at BARK, I had the opportunity to work remotely on a full-time basis. BARK.com is a subscription-based company with a strong focus on dogs, providing delightful toys and delicious snacks for beloved furry companions throughout the United States. From the comfort of my own home, I actively contributed to the company's operations, ensuring the seamless delivery of high-quality products to dog owners nationwide. By being part of this dog-centric organization, I gained valuable insights into the needs and preferences of pet owners, while also witnessing the positive impact BARK had on enhancing the lives of countless furbabies across America.

Batavia, Illinois, United States

Cagayan De Oro, Northern Mindanao, Philippines

I was employed by Support Zebra, a locally established business process outsourcing (BPO) firm located in my hometown of Cagayan de Oro, Philippines. During my tenure, I served as a Customer Care Ambassador for PARTSiD, Inc, an e-commerce enterprise headquartered in New Jersey. Specializing in the sale of automotive parts and tools, PARTSiD, Inc required me to handle various tasks such as providing technical support, verifying order statuses, processing claims, liaising with manufacturers, troubleshooting issues, and delivering fundamental customer service via both phone and email communication channels.

Cagayan De Oro, Northern Mindanao, Philippines

Cagayan De Oro, Northern Mindanao, Philippines

Cagayan De Oro, Northern Mindanao, Philippines

I gained my initial experience as a Customer Service Representative at the Teleperformance site in Cagayan de Oro, Philippines. During this role, I served as a customer support agent for Kohl's, a retail and eCommerce enterprise based in Wisconsin. My responsibilities encompassed managing online orders through the ordering system, monitoring their progress, placing new orders, processing claims, tracking shipments, and addressing general inquiries regarding the company and its products available both online and in-store. Additionally, I handled various aspects of the company's store credit card inquiries, including balance checks, payment processing, and collections. Recognizing my performance, I was promoted to the position of Flex Trainer during the 2019 peak season, where I facilitated three training classes and provided operational support throughout this period of high demand. Subsequently, following the peak season, I transitioned to providing chat support and phone support services.

Cagayan De Oro, Northern Mindanao, Philippines

For over two years, I have been employed as a transcriber and proofreader at a Philippines-based business process outsourcing (BPO) company. Initially joining as a transcriber, I spent two months fulfilling transcription tasks before being promoted to the position of proofreader. Throughout my tenure, I have successfully carried out both transcription and proofreading responsibilities, encompassing a range of content, including insurance claim interviews, reality TV shows, and entertainment movies. It is important to note that all of my transcription and proofreading work has been exclusively centered around material originating from the United States, ensuring familiarity with American conventions and language nuances.

Graduate, Full-Stack Developer

Activities and Societies: Coding, Projects, Programming, Web Development, API, DatabaseEnrolling in Kodego has been an enriching.

Bachelor Of Science - Bs, Information Systems, Undergraduate

Activities and Societies: Alpha Phi Omega AISSA (Ateneo Information Systems Student Association)