Kirollos Dawod Email & Phone Number

New Cairo City, Cairo Governorate, Eg

Cairo, Egypt

- Continues improvements of internal operations for cross-functional departments- Designing, building and documenting robust internal processes and drafting SOPs for each process- Integrating existing/new tools and adding automations in some processes to improve efficiency and effectiveness- Assessing & maintaining current internal operations to maximize efficiency- Automating dashboards and reporting across the company with master/detail views- Establishing better cadence in OKR management and spotting opportunities for better OKR setting acrossteams- Conducting business analyses to determine potential growth and/or assessing potential operational waste thatcould generate from a specific process- Project management of company wide projects related to business team- Determine and define project scope, thresholds, and objectives- Forecast resources needed to reach objectives and manage resources in an effective and efficient manner- Monitor progress and make adjustments as needed- Measure project performance to identify areas for improvement

Cairo, Egypt

Revamped dish tag filter on the delivery page, resulting in an enhanced conversion rate of the delivery page by 0.45% absolute, a decrease in time to convert by 0.3 minutes, and an increase in adoption by 2.07% absolute (from 3% to 5.07%).Optimized discovery feed item sequence per restaurant, resulting in increased conversion rate for the top 3 visible items, a 14% growth in visibility for top items, and reduced user's time to conversion.Optimized restaurant disablement process for menu updates, resulting in significantly reduced disablement and content handling time, faster enablement, and minimized loss of orders by 92% MOM.Revamped content and discovery processes, workflows, and SOPs, resulting in improved team clarity, faster SLAs, accelerated onboarding, and enhanced team productivity & utilization.Developed a live Redash dashboard for monitoring order rejections, allowing rest-ops teams to analyze rejection reasons based on various segments such as restaurant orders rank, rejection hour, day of the week, and item-related rejections. This project resulted in flagging high-rejection restaurants, real-time monitoring of rejections, and improved data manipulation and export efficiency.Developed a live dashboard for content and discovery operations, providing content teams with enhanced visibility of current Q OKRs, targeted discovery efforts in specific cities/areas through interactive maps, and real-time monitoring and resolution of order issues related to menu items.Collaborated on implementing an unavailable items replacement flow, enabling users to choose recommended items or select new items from the full menu when a specific item is unavailable, resulting in reduced rejection rates due to item unavailability, improved churn rate caused by rejection-related issues, and increased order conversion for restaurants.

Cairo, Egypt

Cairo Governorate, Egypt

Cairo, Egypt

Cairo, Egypt

Cairo, Egypt

Position Responsibilities:Leading the global content operation design team that’s responsible for creating, designing and enhancing Souq.com products catalogs across UAE, Egypt, and KSA.KPIs control management for team members and other team’s pipelinesEncourage, motivate, coach and ensure the team to achieve their KPIsCreating the team's processes and maintain it on a regular basisCreating souq.com global content design work guidelines with constant improvement and developmentAlign processes with other teams to keep the workflow continuously smoothHandling operations conflict related to information, visuals and guidelines of team’s workProviding provision process across all teams incoming/out-coming tasks* In addition to senior Front-End developer role duties

Cairo, Egypt

Position Responsibilities:Experienced designing skills with full coaching support for team members for performance increase and efficiency boost up by teaching them new techniquesResponsible for image quality and producing high-quality resultsIllustrating product features by designing icons and images that explain key features Design graphics, animations, and manipulating digital photosDesigning product pages that unravel complex interactions with elegance and simplicityDesign demo page layouts that include feature icons and imagesCreate wireframes, rapid prototypes, user interfaces, and complex designsIllustrating product description and core features into visually informative images and supporting graphicsUsing designs and visual imagery in line with company image and policyKeeping up to date with the latest design methods and technologiesWorking within a multifunctional team located locally and remotely

Cairo Governorate, Egypt

Position Responsibilities:Development, implementation, and management of content available on customers e-commerce touch points like the website, Mobile App., YouTube, Facebook and Twitter in both languages English and Arabic.Responsible for integrating and compiling work of both writers and designers to produce final accurate content compatible with the company corporate standards [title, product description, key selling features, images and video when applicable] to educate and engage our Customers while ultimately increasing conversions.Content maintenance and evaluation (including but not limited to time-sensitive material, menus, indexes and directories within the site).Conduct and/or commission ongoing audience research, Compile/analyze websites usage statistics and users’ feedback, recommend changes in editorial policy and site design.Use available methods to optimize search engines positions, communicate with stakeholders to maximize incoming links and ensure that company’s site is listed in relevant indexes and directories.Consistently ensure high-quality standards are upheld, including fact checking, quality audits, and adherence to HelpBit content guidelines including content archiving and back-up.Retrieve supporting images or coordinate photo shoots to support copy.Meet all deadlines associated with accurate content creation and maintenance.Perform keyword research and implementation into copy for SEO efforts.Communicates effectively with all internal and external contacts.Effectively manage product availability to minimize order cancellations.Effectively monitor Seller performance measures, conduct audits and resolve defects.Train new team members as necessary.

Diploma Of Commerce

Certificate Of Achievement