Head Office:- Install, configure and maintenance software and hardware systems including network components and infrastructure.- Computer Hardware\Software maintenance (Laptop, Desktop, Servers, printers).- Managing Network printers, UPS devices, backups, and fingerprint connection.- Manage Windows Server and user-level permissions.- Dealing with Sophos firewall (web filter, application filter and VPN).- Configure and manage information security aspects, CCTV and IP cam… Show more Head Office:- Install, configure and maintenance software and hardware systems including network components and infrastructure.- Computer Hardware\Software maintenance (Laptop, Desktop, Servers, printers).- Managing Network printers, UPS devices, backups, and fingerprint connection.- Manage Windows Server and user-level permissions.- Dealing with Sophos firewall (web filter, application filter and VPN).- Configure and manage information security aspects, CCTV and IP cam systems.- Managing Different DVR/NVR systems and monitoring.- managing network and inter-connect multiple sites.- Ensuring data storage appliances are safe and secure.- Managing Email accounts, configuring and troubleshooting (Office 365).- Regularly evaluating IT systems to ensure they meet the necessary demands.- Listing IT-related devices and updating IT inventory on a regular basis.- Troubleshoot Windows endpoints for software and hardware Issues.- Identify and resolve technical issues for printers and copy machines.- Monitor different data center equipment and run periodic tests of its functionalities.- Manage data backups for various types of instances.- Able to work in multiple sites outside Cairo specifically in Hurghada for technical support in other branches.- Manage IT-related purchases.- Help desk support and end-user device management.- Handling equipment (laptops, tablets, and 4G routers).- Network infrastructure (switches, routers, Access points, servers, storage).- Expert level in Microsoft Office Applications including Outlook.Hospitality:- Installing, Configuring PMS Comsys system.- Managing Network with Aruba/Cisco controllers, Switches, Access Points.- Installing, Configuring IACBOX WiFi solution - Installing & configuring Hkivision , Tiandy IP camera & NVR.- install, configure, and maintenance of Samsung IPTVs- Dealing with & Troubleshooting Onity & VingCard door lock system.- Installing, Configuring Siemens central. Show less

- Ensure that all systems are monitored, and that technical service is available at any time.- Ensure that backups are performed and checked on a regular basis. - Ensure that network, systems, and data are secured from unwanted intrusion and malware.- Update all computer systems with the latest security patches to minimize internal and access security risks.- Responsible for communication with computer and network vendors.- Responsible for timely preparation and submission… Show more - Ensure that all systems are monitored, and that technical service is available at any time.- Ensure that backups are performed and checked on a regular basis. - Ensure that network, systems, and data are secured from unwanted intrusion and malware.- Update all computer systems with the latest security patches to minimize internal and access security risks.- Responsible for communication with computer and network vendors.- Responsible for timely preparation and submission of all IT budgets.- Network infrastructure (switches, routers, Access points, servers, storage).- Administrating Windows Server and managing user-level permissions.- Managing Email accounts, configuring and troubleshooting (Office 365)- Firewall (Sophos) and VPN tunneling.- Handling equipment (laptops, tablets, and 4G routers).- Servers Performance monitoring. Show less

- Installing and configuring computer systems- add users and computers to domain and edit it’s Permissions or Policies.- Diagnosing hardware and software faults and solving technical and applications problems- Identify cases that require escalation (Either technically or strategically)- Provide updates as needed to the customer in order to meet performance objectives.

- Handle 65+ customers per day and provide polite service to ensure customer retention and satisfaction.