● Meet and exceed production, attendance, quality and service goals. ● Process various admin requests on sales accounts with accuracy and proficiency. ● Handled customer inquiries by staying up to date on market and industry trends and finding unique solutions to issues. ● Build Enrollment Kits to present to employees to select their coverage.● Reduced errors during sales and service processes by devising and deploying template responses. Prepared pricing strategies for current customers to enhance sales and increase profitability. Improved productivity by increasing customer feedback and maintaining long-term business goals. ● Helped schedule new sales representatives for hire.

● Communicated effectively professionally with patients to schedule appointments. ● Meet and exceed production attendance, quality and service goals for high volume environment. ● Assist with pre-registration for appointments ● Managed hospital calendar to coordinate appointments. ● Offers advice and assistance to customers, paying attention to special needs or wants. ● Educated customers on promotions to enhance sales. ● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. ● Evaluated account and service histories to identify trends, using data to mitigate future issues. Responded to customer requests for products, services and company information. ● Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.