KEY CAREER ACCOMPLISHMENTS • Designed, wrote and managed live onsite training course about the use of hardware and software in a variety of conference rooms in the Department of Commerce building in August 2022 and January 2023.• Interim Team Lead (GS-14 level) for the USDA, Economic Research Service (ERS) Editorial Team (October 2019-April 2020) and Newsfeed Team (October 2019-August 2020) through transition period. – Wrote and designed instructional materials about the ERS editorial process and how to use the publication software. – Trained new employees, including management, live onsite and online about the ERS editorial process and use of publication software.• Developed the FMCSA webinar program and managed as Instructional Designer for live online training from its inception in 2006. – Wrote and designed the “Webinar Process Guide” outlining FMCSA webinar standard operating procedures, which included the construction of job aides, templates and handouts utilized to prepare for and produce online programs. – Managed and marketed more than 200 webinars and online training sessions, meetings and video productions. This included instructional design of training materials, and design and distribution of marketing materials.• Founded writing, editing and webinar consulting firm, Wild West Writing and Webinar/Design Consulting.• Managed 4 offices from inception at the University of Wyoming (UW): – State of Wyoming Technology Transfer Office – Venture West Network, Inc. – Wyoming $10K Entrepreneurship Competition for students – UW Coal Utilization Research Group

• Assist subject matter experts (SMEs) with instructional design of adult learning courses.• Assist people with facilitating online meetings using various software (Zoom, Google Meet).• Manage business and varied consulting projects.• Assist researchers and physicians with technical writing and editing.• Prepare creative descriptions of jewelry for sale online and other creative development projects.• Take, edit, and describe pictures of used products creatively for marketing.• Assist customers with marketing design and publishing social media information online.

• Managed and created training materials for Analyst Employee SharePoint site.• Provided logistical support for onsite and online meetings, and webinars.• Provided desktop publishing and editing of all reports and proposals.• Created and updated templates for written materials.• Managed web content for the Avar Quality Improvement Organization (QIO).• Manages communications for the Avar Beneficiary and Family Centered Care (BFCC) National Coordinating Oversight and Review Center (NCORC).

KEY RESPONSIBILITIES AT THE DEPARTMENT OF COMMERCE, OFFICE OF THE SECRETARY, OCIO • Designed and wrote Standard Operating Procedures for the new position of Training Specialist and the Training Preparation Assistance process.• Wrote and prepared training and marketing materials, and served as project manager for live onsite training regarding the use of hardware and software in a variety of conference rooms in a Federal building; presented 4 live sessions, serving more than 50 people in Fall 2022.• Wrote and prepared training and marketing materials, and served as project manager for live onsite and online training regarding how to hold live hybrid meetings from onsite Federal conference rooms and Microsoft Teams; presented 16 sessions, serving more than 100 people in both beginning and advanced courses in January/February 2023.• Assisted in management of Knowledgebase of training materials online using ServiceNow software.• Wrote and designed Knowledge Articles on a variety of topics, including: – Hardware and software in conference rooms. – Microsoft Teams meetings, webinars, and live events.• Created online training courses using Articulate360 and Rise 360 on a variety of topics including: – Federal Information Security. – Use of conference room hardware and software.• Edited text and created pictures for Federal online “business catalog” of available software.

KEY RESPONSIBILITIES FOR THE SIERRA CLUB• Updated more than 20 training curricula for the Sierra Club organization.• Assisted in training curriculum template design.• Converted training curricula to a new format.• Attended live training sessions; reviewed and provided feedback on curricula.

KEY RESPONSIBILITIES AT THE DEPARTMENT OF COMMERCE, U.S. CENSUS BUREAU • Managed the AES Technical Writers and Training Specialists Team within the Census Bureau Data Ingest and Collection for the Enterprise (DICE) Team.• Provided training and training materials for the team regarding day-to-day and onboarding processes—prepared 2 training videos using Camtasia and Adobe Captivate.• Wrote and designed training materials for specific software within the Census Agile Release Train framework—re-designed and updated user guide/job aides.• Researched a variety of the software being used, produced, and/or updated in the Census Bureau DICE program, from architecture to current status.

KEY RESPONSIBILITIES AT THE U.S. FOREST SERVICE• The U.S. Forest Service was in the process of revising all of its policy manuals and directive handbooks. I reviewed a number for design, format, grammar, and adherence to U.S. Government Publishing Office and U.S. Forest Service writing style.• Read, reviewed and marked up four U.S. Forest Service Style Documents.• Read, reviewed, edited, held editing discussions with authors online, and provided final marked-up copies of five U.S. Forest Service Timber Management Directive Manual/Handbook chapters.

KEY RESPONSIBILITIES AT THE1) USDA ECONOMIC RESEARCH SERVICE (Feb. 2019–April 2021)The U.S. Department of Agriculture (USDA) Economic Research Service (ERS) has moved its base to Kansas City, and most D.C. employees have retired. A D.C. contractor hired before the move, I was tasked with maintaining continuity of editorial operations through the ERS Publishing Service Branch (PSB) during the transition, which included:• Managing daily and monthly public newsfeeds, publishing almost 100 ERS “Charts of Note” and more than (>) 8 editions of the monthly ERS Amber Waves newsletter, previously managed by a GS-14 executive editor (Oct. 2019-Aug. 2020).• Managing Editing Team, publishing >40 monthly outlook reports and 8 research reports, contact for other branches for reports and data materials, previously managed by a GS-14 senior managing editor (Oct. 2019-Apr. 2020).• Writing >20 weekly reports for Agency leadership updating status of Agency publications.• Representing PSB at Agency leadership meetings.• Writing and designing instructional manual about the ERS editorial process and how to use the publishing software (>10).• Training new editorial team members both live onsite and online, including Federal Branch Chief, editing manager and newsfeed managing editor (>20).Other accomplishments:• Edited and finalized >420 materials for online publication on the USDA government website using ERS content management system.• Edited and published policy content using Adobe Creative Cloud software, including >300 ERS daily “Charts of Note” and >100 articles for the ERS online magazine, Amber Waves.• Edited and published >100 reports and data products, providing written and verbal support to subject matter experts (SMEs).2) DOT PIPELINE & HAZARDOUS MATERIALS SAFETY ADMINISTRATION (Nov. 2018–Jan. 2019)• Assisted preparation of Report for Congress: for the Voluntary Information-sharing Systems Working Group. Worked with SMEs to develop and edit written materials.

• Managed the office, responded to email correspondence, scheduled and managed meetings and calls. • Wrote and edited marketing materials, press release copy, posters and handouts.• Produced live video feeds and social media content at public events, and took photographs for later publications.• Worked with the District of Columbia MLK Day Planning Committee 2019 and 20, attending meetings, preparing and designing marketing, and assisted at all events. Provided social media support during 2021 online MLK Day parade.

• Longest term appointment was August 2018–February 2019, as the fulltime receptionist for the United Food and Commercial Workers International Union (UFCW). • Managed front desk and phone soundboard. • Assisted Operational Support and Service Office with various writing and editing. • Came up with script to take phone messages in Spanish.• Acted as receptionist and administrative assistant on other short-term positions throughout 2018.

KEY RESPONSIBILITIES AT THE FMCSA NATIONAL TRAINING CENTER, 2010–2017• Managed and designed the FMCSA Online Training program from its origin.• Set goals and time frames for all projects and managed progress.• Wrote and designed the “Webinar Process Guide” manual outlining FMCSA webinar cyber standard operating procedures, following the ADDIE Model. Worked with subject matter experts (SMEs) on Analysis of what training was needed and identification of their audience, and was involved in Design and Development of presentations, scripts and marketing, Implementation of the actual webinar from setting up registration to moderating webinars, and Evaluation through preparing and distributing surveys to participants and reports of survey responses SMEs.• Designed and distributed more than 30 pre-webinar job aides, templates and instructional handouts utilized to produce webinars for trainers, including templates that are compliant to Section 508 (508-compliant), an amendment to the United States Workforce Rehabilitation Act of 1973.• Designed and distributed marketing materials, both emailed and posted online.• Wrote analytical reports for all projects.• Wrote weekly, quarterly and annual team program reports for NTC Director.• Designed, edited and posted 508-compliant webinar materials online for external audience, including presentations, transcripts, videos and handouts.• Designed presentation and speech templates and provided support to SMEs for more than 200 webinar sessions to develop instructional materials and prepare engaging presentations.• Instructed trainers in public speaking for both video recordings and live presentations.• Edited presentations, audio files, and transcripts used to create online training videos in Adobe Captivate.• Supervised, trained and mentored team members.• Set goals and time frames for all projects and kept track of progress.• Presented webinar production training talks onsite and online.

SAME JOB AS ABOVE, PREVIOUS CONTRACT (FMCSA NATIONAL TRAINING CENTER)All items mentioned above. Other duties included:• Managed the FMCSA AT&T webinar 800-number.• Managed the FMCSA Caption Colorado service for webinars.• Managed the FMCSA Adobe Connect/Connect Solutions account.

KEY RESPONSIBILITIES AT THE FMCSA RESEARCH OFFICE, 2004–2010• Developed the FMCSA webinar program for live online communication with the trucking industry from its inception in the FMCSA Office of Research in 2006.• Designed training materials for webinars, including presentations and talks for SMEs.• Independently managed and facilitated webinars regarding FMCSA Research programs. In this case, I was involved with all components of the ADDIE model.• Facilitated meetings with FMCSA Division Chiefs and SMEs to build consensus in the preparation of online webinar programs.• Provided technical writing and editing assistance for all FMCSA Research Reports.• Wrote and edited technical briefs for all research reports, taking detailed (+/–100-page) reports down to 4-page engaging, accessible briefs, and posted online.• Solicited materials and prepared the FMCSA Analysis, Research and Technology (ART) electronic newsletter; distributed to email list and posted online.• Created templates for Research papers, technical briefs and the FMCSA ART electronic newsletter.• Created 508-compliant versions of all materials and posted online.

• Designed, wrote and edited marketing materials for Special Olympics events.• Accomplished other writing and editing assignments for Special Olympics materials.

• One of the original founders of Wyoming’s first venture capital club through the University of Wyoming.• Served as the Corporate Secretary for 2 years.• Planned, marketed, and managed nine statewide meetings.

• Assisted researchers, inventors, entrepreneurs, and small businesses with technical writing, creative development, marketing, budget management and bookkeeping services.

• One of the original founders of the University of Wyoming's first entrepreneurship competition.• Wrote and edited business plan for the competition; wrote and administered $20,000 grant funded by the Wyoming Small Business Administration.• Marketed the program from student application to the final competition. • Mentored students with presentation preparation and rehearsal. • Managed final competition, assisting in judge solicitation and setup of the final competition presentation event.

• Managed the University of Wyoming Research Products (RPC) office from its inception. • Served as Interim Director after the resignation of the original director in March 2003.• Wrote an RPC office process guide for the incoming Director.• Supported faculty in preparation of patent applications.• Wrote and designed all writing and editing products that went out of the RPC, from reports to marketing posters and press releases to presentations and speeches.

• Managed office from inception, establishing office procedures to support the Director. • Reviewed and edited more than 100 professorial, post-graduate and student reports, publications and theses before final submission (more than ten scientific papers published)• Prepared, edited and submitted more than 20 scientific grant proposals (more than 5 grants funded). • Managed grant funds.

Taught more than 20 junior high and high school classes when teachers were absent.

Assisted in managing the office; mentored and assisted university students with writing papers one-on-one (graduate student assistantship).

Taught three first-year or “Freshman English” writing courses. Taught 20+ students per course; led discussions of readings; mentored students and graded both papers and students (graduate student assistantship).