Wallaton Oy is a domestic social and health care company that provides quality services for the public and private sectors across Finland.Setting up, leading and managing two new business lines. Establishing and developing core processes for temporary employment agency services for the nursing personnel (eg, recruitment, onboarding and workforce management solution). Account management, sales, finding leads and closing deals. Meeting clients, negotiating with suppliers and clients to determine the best contract for the company. Establishing effective goals, sales targets, and policies that will benefit the organization and increase revenue. Forecast sales activity and revenue achievements. Overseeing budget and finding ways to cut costs and improve financial performance.Exceeding client and employee satisfaction.

Hoiwa is a domestic growth company operating as a reliable partner for the public and private health care sectors across Finland.With fixed term contract supporting growth company account management , sales, finding leads and closing deals. Meet clients, build and nurture client relationships. Seeking solutions to the client's needs.Act as HR generalist, recruiting and coordinating the work of the HR team. Supporting HR operations process development. Serve as the point of contact for employment relations and communicate with labour unions. Size of the HR team 3 and size of the Employee pool 2000 healthcare professionals.

AXA Partners Lifestyle Protection Is a leading provider of Credit & Lifestyle Protection Insurance across Europe, Latin America and Asia Pacific with 171,000 employees serving 105 million clients in 61 countries.Leadership & ownership of Nordic operations and service delivery. Optimizing operational performance, fostering positive culture and employee experience and transforming customer journey. Business resilience and transformation. Strategic planning, goal setting and engaging Nordic teams to meet set objectives and business plan. HR; recruitment, compensation planning, talent management, learning & development.Oversight of budget and cost. Co-managing with sales Pan-Nordic client accounts and TPA partners. Member of Finland & Nordic Senior Leadership Team. Size of the organization 126, direct reporting 4.

Responsibility for the Nordic service delivery and operational performance. Driving customer experience improvements and fostering employee experience. HR; recruitment, compensation planning and learning & development. Successfully initiated new target operating model for Nordic Operations and launched new travel insurance business line. Support Sales team in the client/partnership management. Oversight of budget and cost. Coaching and recruitment. Member of the Finland and Nordic ExCom. Size of the organisation 70 direct reporting 4.

Legal representative for the Finland branch.

Lead and manage regional operations & Nordic Service Centre. Responsibility for Nordic Operations Service delivery, operational excellence and employee satisfaction. Coaching and recruitment. Driving improvements of the operational processes and controls. Contribution to organizational planning, strategy and value proposition. Supporting sales in the client/partnership management. Oversight of the budget and cost. Member of the Finland and Nordic ExCom. Size of the organization 63, direct reporting 4.

Lead and manage Nordic Service Centre. Responsibility and accountability for Finland Operations (incl. Finnish & Baltic teams), customer satisfaction and operational performance. Nordic training delivery, Coaching, people development and recruitment. Contribution to organizational planning, strategy, and implementation. Oversight of budget and cost. Member of the Senior Management team. Size of the organisation 38, direct reporting 3.

Interim support to Denmark Customer Operations

Set up Nordic Service Centre to Helsinki. Initiated centralization of claims management across Nordic countries, resulting in standardised operation, consistent customer service processes and staffing efficiencies. Lead Nordic Service Centre and Nordic training delivery. Performance management and recruitment. Planning, process development and implementation. Driving controllership and best practice across the Nordic teams and countries. Supporting the commercial team in gaining new clients including key meetings with prospects. Senior Leadership Team working and contributing & implementing the strategic plans for Operations. Size of the organization 17, direct reporting 3.

BA Private; Nordic responsibility for the internet sales support teams, customer and web services and development of projects related to the internet operations. Overall responsibility for the functionality, quality, content and usability of the website www.if.dk/fi/no/se and self-service portals. Development of the web support tools (virtual agent Lena,Chat and Ask the Expert function). Budgeting, planning and member of the BA CRM Management Team. Strategic planning and implementation. Performance management and recruitment.Owner of KPI's web-sales, customer satisfaction, self service.

BA Commercial, Property, Liability Insurance and Statutory Workers Compensation (Statutory Accident Insurance); Managed team of 14 persons, leadership, responsibility for customer service and claims handling process, HR-management, recruitment, new employee training, establishing and monitoring productivity goals, performance measurement, assessment and development of operations (Balanced Scorecard) and planning. Owner of KPI's productivity, turnaround time, telephone speed of answering

BA Commercial, Statutory Workers Compensation Insurance (Statutory Accident Insurance); Managed team of 17 people, leadership, responsibility for customer service, process improvement, HR-management, recruitment, new employee orientation, assessment and development of operations (Balanced Scorecard), customer happenings, training, development projects (internet services, EFQM) and planning Owner of KPI's productivity, handling time, availability

Analyzing and compilation of statistics and reports, training materials, IT-work group, claims handling, customer service, co-operation with different institutions and hospitals