Kirsten Berlan Email & Phone Number

Dallas

Dallas/Fort Worth Area

-Manage client on-boarding, maintenance and growth, implementation of directives across departments, resolution of issues, and seamless delivery of service to enhance customer satisfaction.-Entrusted to manage three of the top ten revenue generating accounts across the company. -Prepare and lead multiple in-person annual reviews with top clients.-Restore.

Dallas/Fort Worth Area

-Managed client on-boarding, maintenance and growth, implementation of directives across departments, resolution of issues, and seamless delivery of service to enhance customer satisfaction.-Entrusted to manage two of the top ten revenue generating clients.-Prepared and led in-person annual reviews with top clients.-Restored declining account relationships.

Dallas, Texas

-Managed client on-boarding, maintenance and growth, implementation of directives across departments, resolution of issues, and seamless delivery of service to enhance customer satisfaction.-Assigned declining accounts to promote service offerings and strengthen relationship increasing client spend.-Prepared and participated in in-person annual reviews.

Dallas, Texas

-Supervised team of five people handling company's business visa and document services.-Managed top client requests for international business and tourist visas, document legalization, and passport applications and renewals.-Trained all new hires and led company training on Business Immigration offerings.-Developed and participated in in-person client.

Dallas, Texas

-Led a team of three to provide international business and tourist visas, document legalization, and passport applications and renewals for all clients.-Managed priority and VIP cases as I provided accurate and timely case services.

Dallas, Texas

-Facilitated client requests for international business and tourist visas, document legalization, and passport applications and renewals.-Created standardized process flow for legalization process.

Southeast Asia

Created website to chronicle travels throughout Cambodia, Hong Kong, Indonesia, Laos, Malaysia, the Philippines, Singapore, Thailand, and Vietnam while maintaining a strict budget.

Dallas/Fort Worth Area

-Facilitated all client requests for new global work authorizations, international business visas, visa extensions and renewals, document legalization, and passport applications and renewals.-Provided average 40 case files with best quality service by managing global service providers, client offices and foreign government officials.-Assigned highest.