Kirsten Berlan Email & Phone Number

Dallas

Dallas/Fort Worth Area

-Manage client on-boarding, maintenance and growth, implementation of directives across departments, resolution of issues, and seamless delivery of service to enhance customer satisfaction.-Entrusted to manage three of the top ten revenue generating accounts across the company. -Prepare and lead multiple in-person annual reviews with top clients.-Restore declining account relationships increasing client spend by 40%. -Execute process changes based on Root Cause Analysis (RCA) research and results. -Conduct monthly calls with clients to review reporting and account trends.-Led project, in collaboration with Finance, to retrieve client arrears in excess of $100k.-Conduct ad hoc analysis of historical data to determine performance trends and forecast client spend.-Earned multiple promotions based on displayed skills, expanded responsibilities and dependability.

Dallas/Fort Worth Area

-Managed client on-boarding, maintenance and growth, implementation of directives across departments, resolution of issues, and seamless delivery of service to enhance customer satisfaction.-Entrusted to manage two of the top ten revenue generating clients.-Prepared and led in-person annual reviews with top clients.-Restored declining account relationships increasing client spend by over 20%.-Performed Root Cause Analysis (RCA) research to identify and resolve complex service issues.-Hosted monthly calls with clients to review reporting and account trends.-Conducted ad hoc analysis of historical data to determine performance trends and forecast client spend.-Earned multiple promotions based on displayed skills, expanded responsibilities and dependability.

Dallas, Texas

-Managed client on-boarding, maintenance and growth, implementation of directives across departments, resolution of issues, and seamless delivery of service to enhance customer satisfaction.-Assigned declining accounts to promote service offerings and strengthen relationship increasing client spend.-Prepared and participated in in-person annual reviews with top clients.-Performed Root Cause Analysis (RCA) research to identify and resolve complex service issues.-Hosted monthly calls with clients to review reporting and account trends.

Dallas, Texas

-Supervised team of five people handling company's business visa and document services.-Managed top client requests for international business and tourist visas, document legalization, and passport applications and renewals.-Trained all new hires and led company training on Business Immigration offerings.-Developed and participated in in-person client pitches.

Dallas, Texas

-Led a team of three to provide international business and tourist visas, document legalization, and passport applications and renewals for all clients.-Managed priority and VIP cases as I provided accurate and timely case services.

Dallas, Texas

-Facilitated client requests for international business and tourist visas, document legalization, and passport applications and renewals.-Created standardized process flow for legalization process.

Southeast Asia

Created website to chronicle travels throughout Cambodia, Hong Kong, Indonesia, Laos, Malaysia, the Philippines, Singapore, Thailand, and Vietnam while maintaining a strict budget.

Dallas/Fort Worth Area

-Facilitated all client requests for new global work authorizations, international business visas, visa extensions and renewals, document legalization, and passport applications and renewals.-Provided average 40 case files with best quality service by managing global service providers, client offices and foreign government officials.-Assigned highest priority clients based on proven track record, problem-solving abilities, and high accuracy.