Kirsten Cusack Email & Phone Number

Brisbane City, Qld, Au

Brisbane, Queensland, Australia

AUS-MEAT provides auditing services to Australia and New Zealand. Our focus is on food safety for the horticulture, meat and livestock industries and we are building our ESG auditing services through auditing to the SEDEX standard.

Currently I'm the training lead by title but in practice I'm much more. I know, I'm being a little cheeky with that comment but my experience in business and with contact centres had supported a brand new contact centre with much more than just their training.Since November, I've created a training delivery project plan, 6 month program of work for the contact centre which includes leader training. I have overseen around 300 hours of training delivery, helped create non-technical… Show more Currently I'm the training lead by title but in practice I'm much more. I know, I'm being a little cheeky with that comment but my experience in business and with contact centres had supported a brand new contact centre with much more than just their training.Since November, I've created a training delivery project plan, 6 month program of work for the contact centre which includes leader training. I have overseen around 300 hours of training delivery, helped create non-technical training modules and supported new staff to find their feet in a brand new workplace. I've been able to use all of the skills I built during my career to support a fledgling contact centre which - within only 4 months of operation - has collected millions of dollars of outstanding debt. Show less

Brisbane, Australia

I was part of a small, high performing team and am responsible for ensuring that staff in eHealth Queensland receive the training they need to perform at their best. I was also responsible for maintaining eHealth Queensland's Core Capability Profiles.

Brisbane, Australia

I worked in the Learning and Development team in the Department of Health and was responsible for a number of initiatives that supported the HR activities for the department. This included participating in the working group for the whole of Government's new assessment and development tool LEAD4QLD.

Brisbane, Australia

I was part of he newly formed Executive Development team. Our team are focussed on helping the Executives in the Department of Health be the best they can be.

Brisbane, Australia

In this maternity leave backfill position, I was responsible for leading a small team who deliver logistics and administration support to a larger team. My team and I successfully managed the delivery of a calendar of training available to all Department of Health staff. My personal responsibilities included; staff management, vendor management, along with ensuring budgetary and financial matters are managed. In addition to these responsibilities, I completed a capability needs analysis for the… Show more In this maternity leave backfill position, I was responsible for leading a small team who deliver logistics and administration support to a larger team. My team and I successfully managed the delivery of a calendar of training available to all Department of Health staff. My personal responsibilities included; staff management, vendor management, along with ensuring budgetary and financial matters are managed. In addition to these responsibilities, I completed a capability needs analysis for the Department of Health and made recommendations relating to training and development for the future. Show less

I took a short break from leading a team to work with the great group of people in Capability and Internal Communications on a few different projects. I get to use all the skills I've developed in the Learning & Development space as well as learning some new ones.

Brisbane, Australia

I led a team of dedicated and passionate trainers who support capability uplift across the QSuper Group. I successfully manage the team to ensure our deliverables are met which means I am experienced in scheduling, workforce management and client relationship management.

Brisbane, Australia

In this role, I was responsible for both design and delivery of high quality training which covered technical (e.g. legislation and product changes), soft skills (e.g. time management) and systems (e.g. new processes added to our administration system).I have successfully designed and delivered training for diverse stakeholders using a variety of mediums. This includes successful delivery across two large projects with a lean approach that allowed just in time training to suite the… Show more In this role, I was responsible for both design and delivery of high quality training which covered technical (e.g. legislation and product changes), soft skills (e.g. time management) and systems (e.g. new processes added to our administration system).I have successfully designed and delivered training for diverse stakeholders using a variety of mediums. This includes successful delivery across two large projects with a lean approach that allowed just in time training to suite the agile methodology of the projects. Show less

Brisbane, Australia

I held various positions in QSuper's administration team.

Brisbane, Australia

I successfully managed the delivery of Induction programs for staff in our Contact Centre and Administration divisions. I designed and delivered many (and varying) training sessions including in project environments.

Graduate Diploma In Education, Authentic Learning Design

Diploma Of Vocational Education And Training

Diploma, Training Design And Development

Diploma, Management