Kirsten Reader Email & Phone Number

Madison, Wisconsin, United States

- Serve as strategic advisor to the CEO, providing operational support and leadership on special projects, as well as assisting with annual strategic planning for the company. - Support team members to ensure they have the tools they need to successfully support clients and develop professionally. - Oversee and develop positive client relationships during all aspects of client management, including: on-boarding and integration, strategic development, Board of Director transition, and contract renewal. - Ensure long-term partnerships and happy Boards of Directors by partnering with team members to develop creative solutions for member growth and retention, organizational growth, and create additional revenue streams for the organization. - Develop policies and procedures related to client management and internal client operations, including data-driven methods of evaluation.

Madison, Wisconsin

- Serve as strategic advisor to the CEO, providing operational support and leadership on special projects, as well as assisting with annual strategic planning for the company. - Support Association Managers to ensure they have the tools they need to successfully support clients and develop professionally. - Oversee and develop positive client relationships during all aspects of client management, including: on-boarding and integration, strategic development, Board of Director transition, and contract renewal. - Ensure long-term partnerships and happy Boards of Directors by partnering with team members to develop creative solutions for member growth and retention, organizational growth, and create additional revenue streams for the organization. - Develop policies and procedures related to client management and internal client operations, including data-driven methods of evaluation.

Madison, Wisconsin Area

- Integrate new clients into Impact Association Management, ensuring a smooth transition for all parties.- Interact with all Impact Association Management clients to help them reach their strategic goals and plans related to membership engagement, growth, and retention, revenue growth, strategic planning, communications and public relations.- Partner with Impact Associations Management's Association Managers to develop creative solutions that drive the client's bottom line.

Madison, Wisconsin

- Executive level leader at Wisconsin state agency managing internal and external relations, communications, and public relations, and supervise two professional-level staff. - Manage agency communications, including writing and editing internal newsletter to 250 staff, social media and web content, press releases, speeches, talking points, crisis communications, and stakeholder communications including newsletters. Ensure content is branded and consistent with agency goals and mission. Present and provide speeches as necessary.- Create and cultivate relationships with government agencies, state and federally-elected officials, Examining Board and Councils, interested associations or entities and their members. Initiated 15 contacts per week. - Interact directly with news media related to agency and serve as agency spokesperson. - Problem solve with executive and mid-level leadership to identify and understand customer or staff issues, create innovative solutions, and communicate solutions to public and interested parties. Develop and implement department-wide and administration-wide initiatives and projects.

Madison, Wisconsin

- Led team of four managers overseeing nine industry programs and 100+ staff located across Wisconsin. - Collaborated with division managers to create achievable annual data-driven strategic plans and goals, including automating processes and creating program efficiencies. As needed, created and edited policies and procedures. - Hired, developed training plans, evaluated manager performance through quarterly reviews, advised managers on staff performance, improvement plans, and discipline. - Managed $16 million annual budget. Created and implemented staffing plans off projected revenues, including hiring and overtime. - Served as project manager for $100,000+ IT projects, creating collaborative teams of subject matter experts and ensuring functional end product.- Developed and implemented cost-savings initiatives totaling 5% or $800,000 of annual budget on a biennial basis.

Madison, Wisconsin

- Led team of four managers overseeing the credentialing of 240+ professions and 45 staff. As needed, created and edited policies and procedures. - Served as project manager for division IT projects, including leading division team of subject matter experts. - Managed $2 million annual budget. Created and implemented staffing plans off projected revenues, including hiring and overtime, as well as budgeting for new team positions when additional staff was required.

Madison, Wisconsin

- Cultivated relationships with news media. Communicated with media regarding agency policy or process, both proactively through media releases and reactively when inquiries were received. - Created proactive outreach opportunities for executive level leadership, initiating 20 contacts per week.

Madison, Wisconsin Area

Managed legislative office, including: drafting policy, handling external communications, and providing excellent constituent relations.

Madison, Wisconsin

Handled constituent relations and assisted on external communications.