Kirsten Berg Email & Phone Number

Port Orange, Florida, United States

Port Orange, Florida, United States

Daytona Beach, Florida Area

- Develop and implement project execution strategies- Manage discrete functional areas of a project utilizing various tools and analytics- Assist with the leadership and development of project team members- Manage forecasting and reporting- Construction engineering- Foster and maintain favorable relationships with project stake holders

Indianapolis, Indiana Area

- Deliver service and support to end-users using and operating GPS tracking software via remote connection and onsite visits- Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms- Research required information using available resources- Identify and escalate priority issues per customer specifications- Accurately process and record customer interactions using a computer and designated tracking software

Indianapolis, Indiana Area

- Leading the back office service team in making sure that service experience met and exceeded the customers expectations.- Collaborating with a team of six to make sure our team of 30+ technicians have the resources, knowledge, and support to execute service requests.- Assisted in leading a drive which lead to a 20% increase in correct repair classifications within the overall service department.- Maintain constant communication with our leadership team, customers, as well as other Genius Admins within Apple across the country.

Indianapolis, Indiana Area

- Provided world class technical support on mac and mobile devices, including troubleshooting and how-to conversations.- Assisted in training a team of 160+ employees over a two day span during our store transition period (Sept. 2016).- Facilitated field trips within Apple's Field Trip program, which provided informational classes for youth in the area.

- Participated in state-wide marketing to various campus locations in Indiana.- Coordinated orders with over 30+ groups (serving anywhere from 40-200 within the groups) between designers at Adam Block Design, apparel companies, as well as the clients.- Presented company products within informative sessions to groups at campus locations.- Created draft designs for apparel creation.

Front End Web Development Nanodegree

- Immersive course study in all the main components of Front End Web Development. - Focus within HTML, CSS, and JavaScript - Real world.

Web Development

- Self paced web development courses. - Completed HTML and Introduction to JavaScript courses

Bachelor'S Degree, General Studies

Activities and Societies: Kappa Delta, Ball State Nursing Association, BSUDM